Patient Services Representative

Overview

Position: Patient Services Coordinator

Location: Eastgate-Cincinnati

Weekly Hours: 40 (full time)

OHC – Specialists in Cancer and Blood disorders, is seeking a Patient Services Coordinator to join our Mercy West location. As the only independent adult cancer program in the region, we offer Medical, Radiation, Blood and Marrow Transplant, Gynecologic, and Breast Surgical Oncology services. OHC supports a robust cancer research and clinical trials program, neuro-oncology, cancer genetics specialists and supportive care program.

As a Patient Services Coordinator, you will be the first point of contact for patients, responsible for managing front desk operations, checking patients in for their appointments, notifying our clinical staff of the patient's arrival, scheduling follow up appointments, and ensuring a welcoming atmosphere for our patients and their families. The ideal candidate will be compassionate, organized, and have exceptional customer service skills. OHC has been fighting cancer on the front lines for more than 38 years. We are now one of the nation’s largest independent oncology practices, as well as the region’s premier source of treatment for nearly every form of adult cancer and complex blood disorder. At its heart, our approach to cancer care is simple – to surround our patients with everything they need so they can focus on what matters most: beating cancer!

Why choose OHC?

You take care of our patients, so we take care of you. OHC’s benefits include:

• 3 Health Insurance Plans to choose from
• 2 Dental and 2 Vision insurance plans
• A company matched 401K plan
• Profit sharing plan for clinical employees
• Competitive salaries
• Company paid short term / long term disability / life insurance
• Paid Holidays
• A generous PTO plan
• Tuition Reimbursement
• Professional Development Program
• Nationwide Discounts at your favorite hotels, resorts and retailers just for being an OHC employee
• Wellness Program
• Yearly merit raises
• Opportunities for advancement

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets patients and visitors to the office in a prompt, courteous, and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipts.
• Answers, screens, and responds to routine questions; routes calls to appropriate personnel or takes thorough messages. Pages clinical personnel as appropriate. Communicates messages accurately and timely according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with provider and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of cancellations and makes notes in patient charts.
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
• Other duties as requested or assigned. May type memos and forms.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Competencies:

• Demonstrates Adaptability: Handles day-to-day work challenges confidently; adjusts to multiple demands and shifting priorities; demonstrates flexibility.
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the work site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Requires standing and walking for extended periods. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT

Work is performed in an office or clinical environment and involves in-person interaction with co-workers, management, and/or clients. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require minimal travel by automobile to office sites.