Client Services Coordinator

Prismatik Position

Essential Functions:

1. Takes care of day-to-day administrative activities supporting the sales team by servicing accounts with order processing, coordinating accounts with focus on client satisfaction, revenue optimization, and account growth.
2. Processes orders and provides customer support including advising customers of product shortages, expected delivery dates, price changes, etc.; verifies accuracy of orders received.
3. Processes notifications of change orders; updates company systems on sales orders accordingly.
4. Identifies customer's account information using company systems and creates sales orders to corresponding purchase orders.
5. Inputs orders and verifies accuracy of data entered in company systems based on product and system knowledge.
6. Coordinates complaints handling and other post market activities with Prismatik personnel.
7. Maintains constant communication with Corporate to ensure an efficient workflow without interruptions and up-to-date information is relayed.
8. Monitors backorder report; coordinates with appropriate departments to fulfill backorders as needed.
9. Prepares reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
10. Performs detailed research on questionable orders; communicates any discrepancies to internal customers and management.
11. Establishes, maintains, and updates files, databases, records, and/or other documents.
12. Coordinates and schedules flights and hotel accommodations for traveling customers using Company's designated travel agency to resolve issues, ensure positive results, and deliver a great customer experience.
13. Researches travel options and available inventory, suggests alternative dates/services and presents applicable information for appropriate management approval in compliance with the Company's travel policy.
14. Makes last-minute travel arrangements due to inclement weather or other travel emergencies.
15. Performs other related duties and projects as directed by management.

Education and Experience:

• High School Diploma or equivalent.
• Minimum one (1) year of administrative, fulfillment, shipping, travel coordination, or relevant experience.

Pay Rate $18.00-$23.00/hr

Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!

In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!

Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at recruitment@glidewelldental.com. Please indicate the specifics of the assistance needed.

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.