Senior Facilities Service Manager - Mechanical

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Description

As Senior Facilities Service Manager – Mechanical, you will lead the onsite mechanical service and maintenance team responsible for the safe, reliable, and efficient operation of mission-critical cooling and HVAC systems supporting hyperscale data center operations. Reporting to the Site Operations Director, this role serves as the immediate manager for Facilities Technicians and is accountable for execution quality, service readiness, technician development, and lifecycle maintenance performance across mechanical infrastructure.

This is an onsite role based in Abilene, Texas.

This role is focused on service execution, uptime protection, mean time to repair reduction, and long-term asset performance rather than mechanical system design. A key objective of this position is to build, lead, and continuously improve an in-house self-perform maintenance program, ensuring the team has the capability, processes, and discipline to safely execute maintenance and troubleshooting activities in a mission-critical environment.

Responsibilities

Key Responsibilities

• Lead the onsite mechanical facilities technician team responsible for maintenance, troubleshooting, repairs, and service execution for mission-critical cooling and HVAC systems.

• Serve as the direct manager for Mechanical Facilities Technicians, providing day-to-day leadership, work prioritization, coaching, performance management, and development.

• Build and lead an in-house self-perform maintenance program for mechanical systems, including planning, training, execution standards, and continuous improvement.

• Oversee maintenance and service execution for large-scale mechanical and cooling infrastructure, including chillers, CRAH/CRAC units, pumps, cooling towers, heat exchangers, piping systems, and associated controls interfaces.

• Manage vendors, contractors, and internal service teams, enforcing SLAs, workmanship standards, response expectations, and safe execution practices.

• Track system health, equipment reliability, energy performance, maintenance effectiveness, and service execution metrics, using data to improve uptime and reduce repeat failures.

• Own mechanical safety programs, regulatory compliance, and technician training related to maintenance execution, refrigerant handling, contractor oversight, and safe work practices.

• Support incident response, service restoration, capacity changes, maintenance planning, and post-event reviews to strengthen reliability and execution discipline.

• Partner closely with Facility Managers, Engineering, Reliability, Controls, Construction, and Commissioning teams to ensure effective handoffs, operational readiness, and maintainability of installed systems.

• Drive continuous improvement in maintenance procedures, spare parts readiness, documentation quality, technician capability, and service response standards.

• Ensure the site is prepared to support 24/7 mission-critical operations through proper staffing, escalation readiness, training, and maintenance planning.

Ideal Candidate Profile

• 5–8+ years of experience in HVAC, mechanical service, critical facilities maintenance, or related uptime-critical environments such as data centers, healthcare, industrial plants, semiconductor, or large commercial infrastructure.

• 3–5+ years of experience leading technicians, service teams, or field maintenance operations.

• Strong practical understanding of large-scale cooling systems, HVAC service operations, controls interfaces, redundancy strategies, and energy-performance considerations.

• Experience managing maintenance execution, vendor performance, technician development, and incident response in operational environments.

• Associate’s or Bachelor’s degree in Mechanical Engineering, HVAC technology, facilities management, or related field preferred; equivalent technical and field leadership experience also valued.

Skills and Competencies

• Strong crisis management and service leadership in high-availability environments.

• Proven ability to improve maintenance quality, service reliability, and execution discipline.

• Strong people leadership with the ability to develop technicians and reinforce accountability.

• Clear communicator who can coordinate across operations, engineering, and vendor teams.

• Strong operational judgment and ability to prioritize in time-sensitive situations.

Preferred Skills / Certifications

• Experience with mission-critical cooling infrastructure including chillers, CRAH/CRAC systems, pumps, cooling towers, heat exchangers, valves, and mechanical distribution systems.

• Familiarity with BMS/controls integration, alarm response, trend analysis, and service coordination with automation teams.

• Experience with preventive maintenance, predictive maintenance, CMMS systems, energy optimization, and service KPI tracking.

• EPA Section 608 Certification preferred where refrigerant-handling responsibilities apply.

• HVAC trade license or mechanical certification where applicable.

• OEM training or manufacturer certifications related to chillers, cooling systems, controls platforms, or critical mechanical equipment preferred.

• OSHA 30 preferred.

Physical Demands / Work Environment
This is a mission-critical onsite role supporting 24/7 operations where continuous uptime is essential; as such, regular attendance, schedule flexibility, and response readiness are required. To perform these duties, you must be able to frequently walk, bend, kneel, crouch, push/pull objects, and climb stairs. You may be required to lift or move up to 39 pounds independently and participate in group lifts for loads 40 pounds or greater. You must also be capable of maintaining balance while working from ladders or elevated platforms. These tasks are performed in an industrial environment and must be executed safely, with or without reasonable accommodation, to maintain the continuous health of facility infrastructure.

Why Oracle Cloud Infrastructure?

Global impact at scale: Contribute directly to how mission-critical OCI data centers operate across regions and continents, influencing infrastructure reliability, security, sustainability, and long-term capacity growth.

Technically rigorous environment: Work alongside experienced engineers, automation specialists, and compliance teams in a rapidly scaling hyperscale cloud infrastructure, where disciplined execution and technical depth matter.

Culture built on operational excellence: Join an organization that values safety, process rigor, clear accountability, and continuous improvement as foundational to protecting uptime and customer trust.

Long-term career development: Benefit from internal mobility, role-based technical training, and development opportunities designed for professionals building long-term careers in cloud infrastructure and facilities operations.

Qualifications
Minimum Job Qualifications
Education and/or Experience:

10 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout

OR

Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 6 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout

OR

Master's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 4 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout

OR

Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 2 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout.

Job Skills:

Business Acumen: Demonstrated business acumen in making strategic decisions aligned with organizational goals and industry trends.

Technical Writing: Demonstrated proficiency in producing clear and comprehensible technical documentation for varied audiences.

Conflict Resolution: Demonstrated ability to identify, address, and resolve conflicts to maintain positive team dynamics.

Negotiation: Demonstrated skill in achieving mutually beneficial agreements through effective negotiation and communication.

Root Cause Analysis: Demonstrated ability to conduct root cause analysis and implement corrective action plans.

Preferred Job Qualifications
Education and/or Experience:

11 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout

OR

Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 7 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout

OR

Master's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 5 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout

OR

Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 3 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout.

People Leadership / Management Experience:

3 years of experience in a leadership role direct reports.

Budget Experience:

2 years of experience working with operating budgets and/or project financials.

Additional Experience:

Data Center or Cloud Industry Certifications.