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Murphy Auto Group
SERVICE MANAGERMurphy Auto Group • Augusta, GA, United States
SERVICE MANAGER

SERVICE MANAGER

Murphy Auto Group • Augusta, GA, United States
1 day ago
Job type
  • Full-time
Job description

Service Department Manager

Second generation, family-owned dealership since 1979. We take great pride in the way we manage our dealerships. We want to be a part of the community, not just another new and used car dealer. We have a mission statement that is the foundation of our philosophy: "Meeting Expectations is our business, Exceeding them is our Goal" We know everyone has a choice and everyone has expectations. We also know it is our job to earn your business.

Manages the Service department, and guarantees efficient and profitable operations.

Responsibilities:

  • Forecasts goals and objectives for the departments and strives to meet them.
  • Hires, trains, motivates, and monitors the performance of the Service and Parts employees.
  • Maintains Reporting Systems accurate to be reviewed by General Management and the Factory.
  • Attends Managers Meetings.
  • Holds Part Department Meetings, Service Lane Meetings, and Shop Meetings.
  • Monitors the overall performance of the Service and Parts Departments.
  • Guarantees quality of Multipoint Inspections completed by Technicians.
  • Confirms quality of "Related, Immediate, Maintenance Docs", to be reviewed by customers within the first 25% of the time they are scheduled to beat the Dealership.
  • Ratifies that Writers execute a Walkaround for every Customer.
  • Ensures that Writers present Online Service Menu. (Smart VMA)
  • Strives for harmony and team work within the Departments and interaction with other Departments.
  • Understands, keeps abreast of, and complies with Federal, State, and Local Regulations which affect Service Operations. For example, hazardous waste disposal, OSHA Right-to-know, etc.
  • Recognizes and ensures compliance with manufacturer Warranty and Policy procedures.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Fosters professional employee development and coordinates with employees to determine need for advanced training.
  • Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Makes Customer satisfaction a Department's priority. Confirms that Service and Parts personnel are courteous and respectful when interacting with Customers.
  • Handles Customers complaints immediately and according to Dealership's guidelines.
  • Manages Warranty Claim Submission Vendor. Reviews Warranty Policy adjustments. Comprehends and applies Warranty guidelines. Certifies correct processing of claims, and professionally communicates warranty information and clarification to Customers.
  • Develops Dealership service and parts pricing plans and recommends to Dealer or General Manager.
  • Works with employees to improve the overall profitability of the Dealership.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Establishes and maintains good working relationships with Vocational and Technical Schools to enhance personnel recruitment activities.
  • Serves as a liaison with Factory Representatives.
  • Preserves a safe work environment.
  • Maintains a professional appearance.
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SERVICE MANAGER • Augusta, GA, United States

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