Partner Experience Manager

Partner Experience Manager

The Partner Experience Manager (PEM) plays a central role in ensuring our Partner Retailers successfully adopt, utilize, and grow with our digital suite. This role is responsible for managing day-to-day partner interactions, driving usage and adoption, supporting onboarding and training efforts, and collaborating with internal stakeholders to remove friction points and surface insights. The PEM combines tactical execution with strategic awareness to elevate partner experience across our portfolio.

While we feel strongly about periodically being in person together, we operate a distributed-first team model. We are looking for the best regardless of where you live.

You thrive in customer-facing roles and excel at solving problems quickly and collaboratively. You are energized by helping others succeed, are comfortable navigating ambiguity, and can balance autonomy with cross-functional teamwork. Experience in ag retail or digital ag technology is a plus.

Qualities we seek:

• Team-oriented. You seek help when needed, are open to constructive feedback, and have never uttered the words "Well, that isn't my job" in a sentence.
• Excellent communicator. You have strong verbal and written communication skills that enable you to influence key stakeholders.
• Solutions-driven. You relish a good challenge and work relentlessly to overcome hurdles to achieve the best possible outcome.
• Curious. You want to understand the business of our partners and find solutions to help them grow.
• Humble. You recognize that arrogance is toxic and that modesty is key to being a good teammate.
• Adaptable. You enjoy dynamic and fast-growing work environments. You believe no job is too small and no idea too big.
• Ag-savvy. You have experience in agronomy, agribusiness, or ag technology and have a strong understanding of the crop input purchasing process.

You do what you say you will do.

Partner support & daily operations

• Serve as the first line of support for day-to-day partner questions via help desk and other channels.
• Perform basic troubleshooting for your assigned partners.
• Route escalated troubleshooting effectively to Digital Solutions, Product, or other teams managing intake and follow-up through completion.
• Own intake and follow-up of feature requests and customization requests.
• Build strong working relationships with Digital Leads and key members of partner business units and sales teams.

Adoption, usage & insights

• Monitor partner usage and adoption, surfacing trends, risks, or gaps to Partner Strategy Managers.
• Identify friction points impacting adoption and work cross-functionally to mitigate them.
• Assess partner size, maturity, and workflows to tailor support strategies.
• Provide actionable usage insights to PSMs to jointly address adoption or retention risks.

Training & onboarding

• Lead live, virtual, or in-person training sessions (with support from Training Manager where appropriate).
• Support and manage onboarding e-training via the Learning Management System.
• Execute implementation, setup, and training for newly sold modules or drivers.

Process & content management

• Support process development and documentation in coordination with the Training and Content Manager, contributing to accurate and up-to-date partner resources.
• Assist with release communication to ensure partners receive timely and well-structured updates.
• Participate in the development of onboarding and implementation workflows, providing input and operational support as needed.

Be ready for anything

• At our fast-growing company, you will wear multiple hats and need to adapt to changing priorities. For this, you will need to enjoy a degree of ambiguity and be comfortable with your role evolving beyond this description.

What you can expect from us:

• People first. We will seek to maximize your personal growth and long-term career success during your time with AgVend and beyond. We value our employees' lives and aspirations outside of the company.
• Ownership and autonomy. You will have the power to realize opportunities, drive change, and delight our partners.
• Clear expectations. Performance goals are set quarterly and are rooted in our company values and objectives.
• Competitive salary. We know money isn't everything, but you will be properly compensated for your work.
• Company ownership. You are fundamental to the success of AgVend and will receive stock options in the company.
• Travel. We strongly believe there is no replacement for a firm handshake, so you will be expected to meet with our partners on a regular basis. We will cover all travel expenses.
• Health insurance. We want you and your family happy and healthy, so we have industry-leading health coverage for all of our employees.

Ready?

Send your background and interests to careers@agvend.com and we will be in touch.