Customer Service Representative

Customer Service Representative

Location: Salinas, California
Pay Rate: $27.00/hour
Shift Hours: Monday–Friday, 8am–5pm

Your next good thing is right here. At Kelly®, we connect talented people with great companies. We’re partnering with a local business to hire a focused and customer-oriented Customer Service Representative. If you thrive in dynamic environments and want to make a difference, this opportunity is for you!

Job Summary

As a Customer Service Representative, you’ll be the first point of contact for customers. You'll serve as a liaison between customers, sales, and operations, shaping positive experiences and ensuring satisfaction throughout the entire order lifecycle. This role covers multiple customers and plants, with responsibilities spanning product knowledge, production planning, logistics, inventory management, and quality support.

Major Responsibilities

Business Excellence

• Create and validate new item specifications/projects.
• Manage complex accounts and orders, ensuring customer delivery requirements are met.
• Monitor order activity and inventory; proactively alert staff/customers of potential issues.
• Handle outside purchasing for materials/services required for manufacturing customer projects.
• Report and share data with customers.
• Generate and troubleshoot customer issues, supporting the Quality Manager.

People & Culture

• Empower yourself through training and resources to deliver top-tier customer experience.
• Collaborate with sales, production, credit, and quality teams to solve problems and ensure smooth operations.
• Provide guidance and training to junior team members.
• Support pre-pricing and project specification reviews with production teams.
• Align with plant leadership and company goals.

Critical Skills & Capabilities

• Attention to Detail: Perform work accurately and efficiently.
• Customer Orientation: Operate with customers’ best interests in mind, aligning and satisfying expectations.
• Communication: Proactive, prompt, and respectful interactions; strong listening and problem-solving abilities.
• Collaboration: Team-oriented approach, fostering enthusiasm, mutual trust, and respect.
• Problem-Solving: Logical evaluation of issues, generating and recommending solutions.
• Growth & Results Oriented: Willingness to learn, inquisitiveness, and productivity goals.
• Organizational & Time Management: Prioritize, plan, and balance tasks to deliver results.

Other Qualifications

• Frequent typing and use of computer terminal.
• Quick spoken and written communication, often loud and rapid.
• Strong data preparation and analysis skills.
• Ability to interpret/process information efficiently.

Work Environment

• Indoor, climate-controlled office.
• Frequently sedentary role requiring sitting or stationary work.

Ready to build your future with Kelly? Apply now and let’s connect you to your next opportunity!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.