Manager - FinancialView

Manager, Financialview Solution

The manager is part of a client-facing account team responsible for supporting the delivery and evolution of our financialview solution, with responsibility for managing the solution, the client relationship, dealership financials, monthly reporting and analytics, and ongoing support. The position requires close collaboration with client stakeholders to ensure accurate, timely, and insight-driven financial deliverables. Key responsibilities include managing a business management solution, working with the client and dealers to improve dealer profitability, auditing dealer financials, working with an internal development team to launch new features/fix bugs, translate data into actionable business insights, create ad hoc reports in excel/sql, and identify client needs and additional sales opportunities. The role also involves providing hands-on support, while demonstrating strong workload management, technical expertise, and the ability to effectively manage client relationships and expectations. A background in finance, professional working proficiency in french-canadian, and experience of the powersports and/or automotive industries are strongly preferred.

This detroit-based role follows a hybrid schedule, with in-person work at our detroit, mi office two days a week on tuesdays and fridays and occasional visits to client site in canada as needed. Flexibility may evolve based on business needs. During onboarding, additional in-person time may be required to support hands-on training and a smooth start.

urban science does not and will not provide immigration related sponsorship for this role, now or in the future.

Essential Duties And Responsibilities

• Assumes responsibility for project outcomes, including delivery of projects that are on time, within budgeted hours and at an exceptional level of quality.
• Assumes responsibility for accurate and high-quality data being utilized on assigned projects.
• Provides valuable knowledge and insight to senior management in creating estimates and proposals for clients.
• Serves as liaison between client and urban science technical staff on development projects to clearly communicate client needs.
• Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.
• Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
• Manages sustainment activities by updating software as appropriate to function at established quality levels.
• Effectively responds to client inquiries/requests in a timely manner to help improve client satisfaction.
• Establishes long-term business relationships with clients and understands client business needs to better identify client opportunities and support contract renewals.
• Designs, creates and manages client databases, utilizing urban science proprietary software, ensuring accurate and high-quality data.
• Maintains a thorough understanding of one or more urban science solutions and applies that knowledge to better meet client needs.
• Adheres to quality control standards for urban science and client organizations.
• Leads or participates in presenting project status updates, using appropriate presentation tools, to client representatives or internal management to clearly communicate project results and conclusions.
• Provides input to upper management in connection with assessing competitive conditions to detect on-time business opportunities and/or deter competitive business threats.
• Actively supports and participates in required urban science training programs to achieve targeted development objectives. Actively works with manager to understand and implement solutions to improve nps (client satisfaction).
• Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.
• Proactively communicates with upper management to provide updates and report issues in a timely manner.
• Works with manager to develop team-oriented goals, which are to be reviewed and updated regularly.
• Works with manager in completing annual goal setting and performance review promptly.
• Actively supports and promotes change initiatives and provides direction on how change initiatives impact workflow or performance.
• Actively works with manager and managing director to support and promote internal employee engagement initiatives.
• Works with manager to prioritize other duties as assigned.

Qualifications - Education And Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verbal communication: requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
• Written communication: requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure
• Analytical thinking: requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
• Results oriented: requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards
• Ethics & integrity: requires the ability to behave in a trustworthy & transparent manner
• Teamwork & cooperation: requires the ability to work cooperatively with others and be part of a team
• Self-control: requires the ability to keep emotions under control and to restrain from negative actions or behaviors
• Information seeking: requires the drive to gain a deeper understanding of work-related issues or events by making a concerted effort to gather information and seek out development opportunities
• Initiative: requires the drive to go above and beyond to improve or enhance job results
• Quality control: requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy
• Customer service: requires the ability to understand and help/assist both internal and external customers and meet their needs
• Flexibility/adaptability: requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives
• Conceptual thinking: requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture
• Interpersonal understanding: requires the ability to understand other's feelings and concerns, and to value individual differences in people
• Self-confidence: requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or setbacks constructively
• Organizational commitment: requires the ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization
• Relationship building: requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers
• Assertiveness: requires the ability and intent to appropriately display assertive behaviors to ensure others follow and comply with given directions
• Developing & coaching: requires the ability, desire and intent to teach and foster the development and long-term capability of one or more employees by providing coaching, direction and feedback to enhance performance
• Database: requires demonstrated knowledge of relational database management, including, creating and executing queries, creating scripts, importing/exporting data and manipulating data; knowledge and experience with sql is required
• Math & statistics: requires the ability to select and apply the right mathematical methods or formulas to solve a problem; requires basic descriptive statistics knowledge and the ability to understand and interpret statistical analyses
• Ms office: requires demonstrated knowledge of ms excel for charting and graphing of data, writing formulas and utilizing functions, and filtering, sorting and formatting of data; requires intermediate knowledge of ms word, powerpoint and access; knowledge and experience with visio preferred
• Technical/software: requires the ability to understand and work with software tools & packages used by urban science