Community Relations Specialist

Community Relations Specialist

This is a remote, field-based position. The selected candidate must reside within the Orange County/Inland Empire area and regularly travel to Inland Regional Center, Regional Center of Orange County, and San Diego Regional Center.

Position Overview: The Community Relations Specialist is responsible for the generation of new referrals, outreach, and marketing support in an assigned territory. This outside sales position plays an essential role in the education of clients and their families/support systems regarding the menu of support services offered by Aveanna. Responsible for driving revenue growth and working with location management to ensure profitability, this key contributor is expected to cultivate and foster a mature network of referrals throughout their assigned territory. To meet these goals, the Community Relations Specialist is expected to spend more than 50% of their working time away from the company's place of business (or their home), involved in outreach, selling activities and engaging referral sources.

Essential Job Functions:

• Frequent travel to assigned Regional Center(s) greater than 50% of working time to build, develop, and retain strong relationships with Regional Center staff and clients
• Attend and actively participate as Aveanna's representative in offsite meetings, in-services, and other community events throughout the assigned Regional Center catchment area to build relationships, develop a referral pipeline, and promote brand recognition.
• Event/Project planning, budgeting, forecasting and execution as company representative at conferences, expos, resource fairs and other events throughout California (may include overnight travel)
• Present educational In-Services for Regional Center staff and other public audiences
• Plan and produce informational materials for events (conferences, expos, resource fairs, in-services)
• Formulate strategic community relations initiatives to increase brand recognition and market share within region
• Research and resolve sensitive inquiries and/or complaints from Regional Center staff, families, and clients
• Identify potential areas and service lines for growth
• Act as an Aveanna liaison to Regional Centers and other Community Based Organizations
• Assist with utilization management of referrals; including follow-up communication with referral sources and family
• Manage and collect feedback from referrals sources, clients, and community within assigned territory

Requirements:

• High School Diploma
• Exceptional organizational and communication skills
• Caring, positive, and empathetic attitude
• Ability to work as a team with others of various cultural and ethnic backgrounds
• Ability to effectively communicate with all levels within the organization
• Self-Starter
• Must possess a valid Driver License and driving record that meets company standards
• Proficient in Microsoft suite of products including Outlook, Word and Excel
• Bilingual (Spanish, Vietnamese or other language deemed needed by Aveanna)

Preferences:

• Employment experience in community-based or social services
• Knowledge of Regional Center systems
• Bachelor's Degree in Business, Communication, Psychology or related field

Other Skills/Abilities:

• Must be able to always adhere to confidentiality standards and professional boundaries
• Must possess a strong sense of urgency and attention to detail
• Proven ability to work independently and within a team
• Demonstrated ability to prioritize multiple tasks to meet deadlines
• Demonstrated ability to interact in a collaborative manner with other departments and teams

Physical Requirements:

• Must be able to clearly speak, write, read and understand English
• Must be able to travel; including possible overnights
• Must have access to reliable transportation with a well-maintained vehicle (company does not provide vehicles or transportation) that is insured and has current state registration for lawful operation
• Occasional lifting, carrying, pushing and pulling of 35 pounds
• Prolonged walking, standing, bending, kneeling, reaching, twisting
• Must be able to sit and climb stairs
• Must have visual and hearing acuity
• Must have strong sense of smell and touch

Environment:

• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Vaccination Requirements: As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.