Construction Warranty Specialist

Construction Warranty Specialist

The Construction Warranty Specialist plays a vital role in ensuring all covered home warranty claims are completed professionally with high quality on a timely basis. This position oversees post-construction warranty services from inquiry to completion. The Warranty Specialist works closely with Habitat for Humanity Omaha's Family Services team, homeowners, subcontractors, and other internal staff to help prepare new owners for home ownership and resolve warranty issues after purchase. Warranty issues are to be efficiently and professionally resolved to ensure high standards of workmanship and customer satisfaction. The Construction Warranty Specialist reports directly to the Senior Construction Project Manager.

Manage Warranty Services & Repairs

• Lead the warranty process from initial homeowner inquiry through final resolution and homeowner sign-off.
• Partner with Family Services to review, evaluate, and process warranty requests in a timely manner.
• Review service requests and determine warranty eligibility based on Habitat Omaha's warranty coverage guidelines.
• Document warranty requests and repair activities within Buildertrend and communicate updates to all parties involved.
• Coordinate and oversee subcontractors and service providers to ensure repairs are completed safely, efficiently, and with high quality.
• Perform minor repairs as needed related to warranty concerns.
• Review subcontractor proposals for scope, cost-effectiveness, and quality.
• Track warranty trends and recurring issues and communicate findings to construction leadership.
• Respond promptly and professionally to homeowner questions and concerns.

Support Homeowner Education

• Educate homeowners on home maintenance, repair responsibilities, and warranty coverage.
• Partner closely with Family Services and the Education Manager to support homeowner success.
• Conduct homeowner walkthroughs, 60-90 day reviews, and one-year warranty reviews.
• Follow up on identified concerns and ensure all action items are completed.

Ensure Quality & Customer Satisfaction

• Ensure all warranty work meets Habitat Omaha standards, applicable building codes, and industry best practices.
• Maintain organized work areas and professional project documentation.
• Represent Habitat Omaha positively when interacting with homeowners, vendors, contractors, and community partners.
• Recommend improvements to construction methods, processes, materials, and systems that enhance quality and reduce future warranty issues.
• Help identify opportunities to improve efficiency and reduce costs while maintaining high standards.

Promote Safety & Compliance

• Follow all Habitat Omaha safety policies and OSHA standards.
• Operate vehicles, tools, and equipment safely and responsibly.
• Assist with incident response, documentation, and corrective actions when needed.
• Maintain compliance with established warranty procedures and construction standards.

What You'll Experience

Meaningful homeowner relationships: You'll help families feel supported and confident in their homes after move-in.

Problem-solving with purpose: Each day brings opportunities to identify solutions, resolve concerns, and improve homeowner experiences.

Collaboration across teams: You'll work closely with Construction, Family Services, subcontractors, and homeowners to ensure successful outcomes.

Visible impact: Your work directly contributes to homeowner satisfaction, construction quality, and Habitat Omaha's reputation in the community.

What Success Looks Like

• Warranty concerns are addressed promptly, professionally, and with high-quality workmanship.
• Homeowners feel informed, supported, and satisfied throughout the warranty process.
• Warranty documentation and records are complete, accurate, and maintained in Buildertrend.
• Repair work is completed safely, efficiently, and within established timelines.
• Recurring warranty issues are identified and communicated to improve future construction quality.
• Habitat Omaha maintains positive relationships with homeowners, contractors, and community partners.

What You Bring

Experience & Education:

• 35 years of experience in residential construction, home repair, warranty service, or a related field.
• Associate degree in Construction Management, Building Science, or a related field preferred.
• Relevant experience may be considered in place of formal education.
• Certifications in construction supervision, home inspection, or project management are a plus.

Skills & Strengths

• Construction Knowledge: Strong understanding of residential construction methods, materials, systems, and repair practices.
• Customer Service: Ability to build trust, manage expectations, and resolve concerns with professionalism and empathy.
• Communication: Strong verbal and written communication skills with diverse audiences.
• Problem-Solving: Ability to assess issues, identify solutions, and manage repairs effectively.
• Organization: Skilled at maintaining detailed records, tracking projects, and managing multiple priorities.
• Quality Focus: Commitment to workmanship, compliance, and homeowner satisfaction.

Technical Skills

• Ability to read and interpret construction plans, specifications, and warranty documentation.
• Experience with construction management software and mobile applications.
• Familiarity with Buildertrend is a plus.

Additional Requirements

• Valid driver's license with a good driving record.
• Ability to qualify for Habitat Omaha's automobile insurance.
• OSHA-10 certification preferred, but not required.

What You'll Need Physically

• Ability to stand, walk, climb, kneel, bend, and work in active construction and residential environments.
• Ability to regularly lift and move up to 50 pounds.
• Comfortable working on ladders and navigating uneven terrain.
• Ability to work indoors and outdoors in a variety of weather conditions.

Why It Matters

The Construction Warranty Specialist helps ensure that Habitat Omaha's commitment to quality extends beyond construction completion. By supporting homeowners, resolving warranty concerns, and promoting long-term success, this role strengthens trust, protects housing investments, and enhances the homeowner experience.

Through technical expertise, exceptional service, and a commitment to excellence, the Construction Warranty Specialist helps Habitat Omaha deliver on its promise of safe, affordable, and lasting homes.

Equal Opportunity Policy

Habitat for Humanity of Omaha actively recruits, employs, trains, compensates employees regardless of race, color, religion, sexual orientation, gender identity or expression, gender, national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Habitat Omaha complies with applicable state and local laws governing nondiscrimination in employment in every location. This policy applies to all terms and conditions of employment, including workplace harassment.

At Habitat Omaha, we have a clear vision to be the place where a diverse mix of talented people want to come, to stay, and to do their best work. Our vision is to see a world where everyone has a safe, affordable place to live, and we know our company runs on the hard work and dedication of our passionate and creative employees. Our dedication to promoting diversity, multiculturalism and inclusion is clearly reflected in the work that we do externally in the community, as well as internally with our employment practices.