The Service Experience Studio (SES) is seeking a highly skilled customer experience strategy & journey analyst to support enterprise-scale initiatives by diagnosing customer pain points, mapping end-to-end customer journeys, and translating insights into executive-ready business cases.
This role will partner closely with SES leadership and cross-functional stakeholders to lead customer journey mapping, root cause analysis, competitive benchmarking, and insight-to-action storytelling. The associate will play a critical role in helping SES move work from problem identification to clear, scalable solutionsearning a strong seat at the table on high-visibility initiatives.
Basic Qualifications
Preferred Skills/Experience
Preferred Qualifications
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
This position requires attendance at one of the following locations:
NC- Charlotte/ AZ-Tempe/ MN-St Paul/ OR-Gresham / ND-Fargo
Benefits:
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
Pay Range: $98,175.00 - $115,500.00
Project Manager- Customer Experience • Charlotte, NC, United States
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