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Tim Ho Wan Inc - 7000 Irvine
Host/HostessTim Ho Wan Inc - 7000 Irvine • Irvine, California, United States
Host/Hostess

Host/Hostess

Tim Ho Wan Inc - 7000 Irvine • Irvine, California, United States
3 hours ago
Job type
  • Full-time
Job description

Job Summary:



Host/ess-Counter/Cashier are responsible for receiving,
delighting, and serving customers at the front counter, taking orders,
operating the cash register, maintaining cleanliness, and performing other
assigned tasks.





Key Responsibilities:




  • Work
    closely with the Management Team on duty (and the Station In-Charge).

  • Set-up
    chairs at the receiving area while waiting to be seated at the dining area
    (if applicable).

  • Manage
    guest/s’ experience who are in queue, especially when queue is long.

  • Provide
    order form with pencil on the clip board for all the guests in queue, so
    they can decide what to order while waiting in queue.

  • Determine
    the sequence of priorities for the first four parties in the
    queue. Coordinate with the Management Team on Duty and Station
    In-Charge on the number of pax in each party of guest to prepare the
    correct table size and seating arrangement.

  • Inform
    guest/s their sequence of priorities when all guests in that party are all
    present.

  • Communicate
    Management Team on Duty and Station In-Charge on table availability using
    the 2-way radio.

  • Receive,
    sit guest/s, send guests off warmly, and encourage guests to come again.

  • Present
    the order form and explain how to use it.

  • Describe
    the various types of Dim Sum (if guest/s are not familiar with the menu);
    recommend and introduce them to the menu and any promotional dishes.

  • Take
    the customer/s’ orders, suggestive sell (upsell), repeat to confirm and
    avoid errors in orders and collect the order form when ready.

  • Key in
    the orders to the P.O.S including any variations or special instructions
    in the serving of food orders.

  • Observe
    cash control procedures and print out of reports in POS.





Job Requirements:

  • This position requires regular availability on weekends, holidays and peak dining hours
  • Minimum
    of two years high school education

  • 1 year
    of crew member experience in a similar industry, preferred, or equivalent
    combination of education & experience.

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Host/Hostess • Irvine, California, United States

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