Accounts Receivable Portfolio Specialist

Job Description

The Portfolio Specialist is a highly regarded collection’s professional within the company’s Collections Department. Our Collectors are decision makers who contact thirty (30) or more business customers per day and manage a $2M+ portfolio of up to 3,000 delinquent customers. Quadient’s high volume, mid to small dollar transaction portfolio includes the following business verticals, leasing, government, national, hard sales, software and revolving line of credit. The ideal candidate will have experience in commercial collections with a customer service mentality, must demonstrate commitment to customer retention, teamwork, and possess the initiative to seek and embrace change through establishing and achieving performance goals.

In This Role You Will

• Provide single point of contact for customers in designated accounts receivable portfolio assignment. Review all delinquent accounts and perform customer service related collection activities; spearhead next steps and follow-up action plans.
• Analyze and resolve problems by coordinating with appropriate departments to drive
• operational excellence in the order-to-cash application cycle.
• Respond to external/internal inquiries regarding payment and case escalation status.
• Meet established standards for collection performance.
• Maintain detailed records of customer contact activities.
• Partner with sales organization/dealers/field office management to communicate
• status of accounts and expedite resolution.

Qualifications

• 2-4 years of commercial collections/customer service experience preferred. Note: will
• consider college graduates with strong customer centric personality.
• Strong interpersonal skills.
• Proven track record of making 30 or more effective customer contacts daily and the
• ability to manage portfolio larger than $2M.
• Excellent oral and written communication skills.
• 4-year college degrees are desirable.

Additional Information

This posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.