Health System Navigator

1. Participant navigation and access support • Support participants where progression is affected by system, access, communication, service or environmental barriers. • Help participants understand available local options and make informed choices about support routes. • Facilitate warm introductions, supported self-referrals and practical preparation for service contact through community partnerships & local authority. • Track whether contact, attendance and engagement occur and agree alternative routes where needed. 2. Local partnership development • Build and maintain relationships with NHS, primary care, community health, local authority, social prescribing, VCSE, disability, skills and community partners. • Maintain an accurate local service and community asset map, including eligibility, access routes, waiting times and accessibility options. • Develop warm-referral arrangements and reciprocal communication routes with local partners. • Attend local partnership forums and contribute to coordinated support around Confident Futures participants. 3. Adviser and coach support • Provide factual advice to EAs and Health Confidence Coaches about local services, referral routes and access barriers. • Contribute to Health Confidence Case Reviews where system barriers are delaying progress. • Help identify alternatives where services are delayed, unavailable, unsuitable or declined. • Support teams to understand local gaps, pathway changes and community opportunities. 4. Long-term condition, disability and accessibility navigation • Use enhanced knowledge of long-term and fluctuating conditions, disability, neurodiversity and mental wellbeing barriers to understand functional and participation impacts. • Identify environmental and accessibility barriers such as transport, digital exclusion, communication needs, appointment format, confidence and local provision gaps. • Support reasonable adjustment conversations and practical access planning without providing clinical advice. 5. Safeguarding and escalation support • Recognise, respond to and escalate safeguarding, crisis or urgent concerns in line with Maximus policy and local pathways. • Maintain accurate documentation of concerns, information shared, actions taken and outcomes. • Operate with Safeguarding Adults Level 3 training and access to role-specific safeguarding supervision. • Liaise with the Safeguarding Lead and Clinical Governance Lead where concerns exceed role scope. 6. Continuous improvement and reporting • Identify recurring access problems, referral gaps, waiting-list issues and local service capacity barriers. • Monitor referral outcomes and support evidence for performance, participant experience and quarterly reporting. • Feed local intelligence into continuous improvement, partnership development and solution design. • Support quality assurance through accurate, timely and auditable records. Key Internal Stakeholders & Relationships * Work & Health Coach * Health Confidence Coach * Operations Manager * Clinical Assurance Lead Key External Stakeholders & Relationships * Local health providers * local authorities * VCSE and community providers * NHS, primary care * Social prescribers Essential • Experience working with adults experiencing complex health, social, disability, confidence or employment barriers. • Experience navigating health, social care, local authority, VCSE, social prescribing or community support systems. • Experience building partnerships and developing referral pathways with external agencies. • Knowledge of long-term conditions, fluctuating conditions, mental wellbeing barriers, neurodiversity, disability and health inequalities. • Understanding of safeguarding, consent, confidentiality, information sharing and professional boundaries. Desirable • Experience as a social prescribing link worker, community connector, health navigator, care coordinator, employment specialist or partnership officer • Experience of Restart, IPES, IPS, supported employment or integrated health and employment programmes • Health or social care background in a non-clinical navigation capacity. • Level 2 Diploma in Employability Services Sector or equivalent. • Partnership, community development, coaching or health and wellbeing qualification. Maximus Competencies • Embraces Respect. • Partners Effectively: • Creates Innovative Solutions • Focuses on the Customer: • Demonstrates Compassion. • Takes Responsibility & Acts with Integrity Individual competencies • Excellent relationship-building, influencing and partnership-management skills. • Strong communication skills with ability to adapt to varied communication and accessibility needs. • Confident problem solver able to remove practical and system barriers. • Ability to organise complex information, maintain service directories and track referral outcomes. • Sound judgement, professional curiosity and ability to escalate appropriately. • Accurate, timely and defensible record keeping. Travel Requirements • Ability to travel within Enfield, Waltham Forest, Newham, Barking, Redbridge, Havering, Greenwich & Bromley areas EEO Statement • MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 29,000.00 Maximum Salary £ 38,063.00 *