Talent.com
Senior Helpers - Galloway Parent
Waiver Care ManagerSenior Helpers - Galloway Parent • Louisville, KY, US
Waiver Care Manager

Waiver Care Manager

Senior Helpers - Galloway Parent • Louisville, KY, US
1 day ago
Job type
  • Full-time
Job description

Improve our clients’ lives one conversation at a time.
If you are an individual who enjoys helping others decided on the best way to care for their family members by actively listening to their concerns, reviewing care plans, and visiting client’s homes to ensure quality of care, our Care Manager position would be the career for you!

Our Care Manager will manage and develop all client services for Senior Helpers of Louisville within the franchise territory including converting leads, retention of clients, and managing the growth of hours from current clients.

Examples of Job Benefits:

  • 401(k) matching
  • Health Insurance
  • Vision Insurance
  • Paid Time Off
  • Life Insurance
  • Bonus structure

Examples of Job Duties:

New Clients

  • Create and implement an onboarding process for new clients requesting services.
  • Respond to all service inquiry calls and conduct follow-up communications with leads to meet client conversion targets.
  • Be the main contact for introductions, first days of service calls, and visits for new clients and their families within the clients’ first 30-90 days of services.
  • Determine the service offerings needed to enhance seniors’ quality of life.

Existing Clients

  • Complete assessments and re-assessments using LIFE Profile
  • Spend approximately two to three days in the field reassessing clients and managing client visits in the hospital, rehabs, facilities, etc.
  • Complete quality assurance checks on a recurring basis to assess the quality of services and client/family satisfaction.
  • Monitor online reviews from existing clients and their families to identify service improvement opportunities and implement changes to improve services provided.
  • Adapt and communicate the client care plans as needed.
  • Communicate with Scheduler and Care Team Manager to adjust caregiver client assignments as needed.
  • Update the client retention dashboard on a weekly basis and create a plan for replacing lost hours and proactive care management on a weekly basis.
  • Generate internal growth each month consistent with company goals.
  • Proactively prevent and resolve problems and issues reported.

Examples of Job Qualifications:

  • Bachelor’s degree
  • 3+ years’ experience in customer service, client services and management, sales, and account management experience
  • Exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment.
  • Excellent verbal communication and follow-up skills and the ability to quickly build rapport with prospects, clients, and client families.
  • Ability to learn software programs quickly.
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook

Why Work for Senior Helpers of Louisville

  • Great Place to Work® Certified
  • Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
  • Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.

About Senior Helpers of Louisville

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®.
Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country.
Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities.
Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Create a job alert for this search

Waiver Care Manager • Louisville, KY, US

Similar jobs

Paid.care - Care Coach - Southeast Indiana

Paid.careJeffersonville, IN, United States
Full-time

Care Coach Location:Jeffersonville, IN Area Position Overview At Paid.As a Care Coach, you'll play a key role in helping families feel confident and supported in their caregiving journey.You will p... Show more

 • Promoted

Traveling QC Manager - MSG - Data Centers

Turner ConstructionLouisville, KY, United States
Full-time

Division:Critical Facilities-Data CentersProject Location(s):Detroit, MI 48201 USAMinimum Years Experience:Travel Involved:Job Type:Regular Job Classification:Experienced Education: Job Family: Con... Show more

 • Promoted

Restaurant Delivery - Onboarding / Onboard

DoorDashOtisco, IN, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more

 • Promoted

Integrated Care Coach

CenterWell Primary CareLouisville, KY, United States
Full-time

Become a part of our caring community and help us put health firstThe Care Coach provides proactive, patient centered care coordination and social needs support for the highest risk top 5% patient ... Show more

 • Promoted

Logistics QSHE Manager- Shepherdsville, KY

Kuehne+NagelShepherdsville, KY, United States
Full-time

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently.Whether you're leading a team, e... Show more

 • Promoted

Remote Behavioral Health Care Manager

Healthcare SupportLouisville, KY, United States
Remote
Full-time

REMOTE BEHAVIORAL HEALTH CARE MANAGERHealthCare Support is actively seeking a REMOTE BEHAVIORAL HEALTH CARE MANAGER to fill an opening.Daily Responsibilities for REMOTE BEHAVIORAL HEALTH CARE MANAG... Show more

 • Promoted

Off-the-Road Tire Sales Manager

Pomp's Tire Service, Inc.Shepherdsville, KY, United States
Full-time

Off-the-Road Tire Sales Manager.At Pomp's, we don't idlewe drive careers forward! As a leading tire service company since 1939, we're built on hard work, dedication, and a commitment to excellence.... Show more

 • Promoted

Store Manager (P1-1363679-1)

Panda ExpressShepherdsville, KY, United States
Full-time

Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal development of our family of associates.That's why we o... Show more

 • Promoted

Caregiver Manager RN

ElderCare 4 FamiliesLouisville, KY, United States
Full-time

Job Overview:ElderCare 4 Families is a leading home care agency dedicated to helping older adults continue to live at home.We provide personalized home care services and solutions to fit the family... Show more

 • Promoted

Asst Dir of Health Well

Elegance LivingLouisville, KY, United States
Full-time

Job SummaryThis position is responsible for supervising the direct care staff, coordinating all personal care services provided to residents by direct care staff, promoting the health and wellbeing... Show more

 • Promoted

Perm - RN - Clinical Care Manager (Days) Louisville KY

MedNinjasLouisville, KY, United States
Full-time

Salary Range: ####,000 - ####10,000#### rate will be determined based on education and experience.PERM Placement FeeWe are seeking an ambitious, operationally focused, and results driven leader.As ... Show more

 • Promoted

Store Manager (P1-1363679-1)

Panda Restaurant GroupShepherdsville, KY, United States
Full-time

Panda Express Store Manager Opportunity.Are you looking for a career with an industry leader? Panda Express is searching for experienced leaders to join our store management team.Panda is 100% comm... Show more

 • Promoted

Manager, Care Services

The ALS AssociationLouisville, KY, United States
Full-time

The ALS Association is the largest ALS organization in the world.The ALS Association funds global research collaborations, assists people with ALS and their families through its nationwide network ... Show more

 • Promoted

Traveling Territory Sales Manager MedSpa Industry

Dermafix SpaLouisville, KY, United States
Full-time

Traveling Territory Sales Manager MedSpa Industry.Are you a high-performing sales leader with a strong ability to drive revenue, lead teams, and sell premium services? We're hiring a Senior Travel... Show more

 • Promoted

Crew Manager

White CastleShepherdsville, KY, United States
Full-time

White Castle, America's first fast food restaurant, is over 103 years old and looking for friendly, fun and energetic Crew Managers!.Our Crew Managers have previous food service or management exper... Show more

 • Promoted

Store Manager in Training

Oak St. HealthShepherdsville, KY, United States
Full-time

Store Manager In Training (SMIT).We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surround... Show more

 • Promoted

Patient Care Manager

OptumLouisville, KY, United States
Full-time

Explore opportunities with Caretenders a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide.As members of the Optum family of businesses, we are ... Show more

 • Promoted

Lifeguard

TradeJobsWorkForce47102 Austin, IN, US
Full-time

Lifeguard Job Duties: Supervises swimming activities at the aquatics facility and e... Show more

 • Promoted

County Meter Reader

Meter ReaderHenryville, IN
Full-time

Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used, cleaning of meter boxes, and removal of vegetation impeding access to meters... Show more

 • Promoted

Patient Care Manager 2361381 | Louisville, Kentucky | LHC Group

Reliant Medical GroupLouisville, KY, United States
Full-time

Home Health Patient Care Manager And RN Hybrid.Explore opportunities with Caretenders, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide.As me... Show more