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Manifest Solutions
Process ConsultantManifest Solutions • Columbus, OH, United States
Process Consultant

Process Consultant

Manifest Solutions • Columbus, OH, United States
1 day ago
Job type
  • Full-time
Job description

Manifest Solutions is currently seeking a Process Consultant for a position in Columbus, OH.

Process Documentation & Mapping

  • Develop and maintain enterprise process documentation including: Level 1 (Value Stream) process maps, Level 2 (End-to-End) process maps, Level 3 (Detailed Workflow) process maps
  • Facilitate process discovery sessions with subject matter experts and business stakeholders.
  • Document current-state processes using approved process mapping standards and tools.
  • Ensure process documentation is complete, accurate, and maintained within designated repositories.
  • Support process governance activities by maintaining process inventories and documentation standards. Standard

Operating Procedures & Work Instructions

  • Create, update, and maintain: Standard Operating Procedures (SOPs), Work Instructions. Job Aids. Process Narratives
  • Translate complex operational activities into easy-to-follow instructions.
  • Ensure documentation aligns with organizational standards, regulatory requirements, and audit expectations.

Business Analysis & Requirements Gathering

  • Assist with gathering and documenting business requirements for process improvement and system enhancement initiatives.
  • Interview stakeholders to understand business needs, process pain points, and operational requirements.
  • Document business requirements, user stories, process impacts, and functional requirements.
  • Support gap analysis activities between current and future-state processes.
  • Collaborate with project teams to ensure requirements are accurately captured and understood.

Training & Change Support

  • Develop training materials to support process changes and new procedures.
  • Create process-based training presentations, job aids, quick reference guides, and onboarding materials.
  • Support end-user training and knowledge transfer activities.
  • Assist with change management and communication efforts related to process updates.

Continuous Improvement Support

  • Identify process documentation gaps, redundancies, and standardization opportunities.
  • Support Operational Excellence, Continuous Improvement, and Business Transformation initiatives.
  • Participate in process improvement workshops and working sessions.
  • Assist with tracking implementation actions and documenting process changes resulting from improvement initiatives.

Required Qualifications

  • Experience developing process maps, SOPs, work instructions, or training documentation.
  • Strong interviewing and facilitation skills.
  • Excellent written communication and documentation skills.
  • Strong attention to detail and organizational skills.

Preferred Qualifications

  • Experience with Visio, Whiteboard, Signavio, or similar process mapping tools.
  • Experience working within Operational Excellence, Lean, Continuous Improvement, or Process Management organizations.
  • Familiarity with business analysis techniques, project management and requirements gathering.
  • Lean Six Sigma Yellow Belt or Green Belt certification.
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Process Consultant • Columbus, OH, United States

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