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Front Office CoordinatorStaffing Proxy • West Newton, MA, us
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Front Office Coordinator

Front Office Coordinator

Staffing Proxy • West Newton, MA, us
30+ days ago
Job type
  • Full-time
Job description

West Newton Hearing Center, a busy hearing healthcare practice, is seeking a motivated and compassionate Front Office Coordinator to manage a high volume of patient calls while supporting daily front office operations.

As the first point of contact for patients, the Front Office Coordinator plays a key role in creating a welcoming, organized experience. This role manages appointments, gathers patient information, and supports smooth day-to-day practice operations while serving as a liaison between patients and the clinical team.

Successful candidates demonstrate strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while delivering excellent patient service.

Responsibilities

  • Scheduling patient appointments to meet patient flow demand.
  • Verifying and inputting patient information into the database
  • Answering phone calls with excellent patient service skills
  • Preparing and mailing patient correspondence, monthly information, birthday letters, cards, direct mail, etc.
  • Completing insurance verification
  • Following HIPAA guidelines and practice policies to maintain patient privacy

Qualifications

  • Excellent customer service skills and outgoing personality
  • Self-motivated with the ability to exceed patient expectations
  • Strong computer skills (i.e., data entry, Word, Excel, email)
  • Exceptional communication skills
  • Ability to work independently and as part of a team

Benefits

  • Comprehensive Health Benefits
  • Matching 401K
  • Generous PTO (and holidays)
  • Quarterly bonus
  • Free Parking


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Front Office Coordinator • West Newton, MA, us

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