Patient Experience ConciergeNakedMD • Newport Beach, CA, US

No longer accepting applications

Patient Experience Concierge

NakedMD • Newport Beach, CA, US

12 days ago

Job type

Full-time

Part-time

Quick Apply

Job description

NakedMD is a leading medical aesthetics and wellness brand, renowned for delivering personalized services and memberships to clients seeking premium care. Based at our Newport Beach headquarters, our centralized call center is the heart of patient engagement, ensuring every interaction reflects our commitment to excellence and discretion.

As a Concierge Representative, you will play a pivotal role in shaping the patient experience, acting as the first point of contact and guiding individuals through their aesthetic and wellness journey. You will collaborate closely with studio teams and report directly to the Concierge Manager, contributing to individual and team targets for appointment conversion, membership enrollment, and call quality.

Key responsibilities include:

Handle inbound and outbound patient communications via phone, text, and digital messaging, providing prompt and professional responses.
Deliver accurate information on services, pricing, memberships, and promotions, guiding patients through treatment options.
Schedule, reschedule, and confirm appointments across multiple locations, coordinating complex treatment plans and managing calendars with studio teams.
Send reminders and confirmations to minimize no-shows, and conduct proactive outreach for reactivation, follow-ups, check-ins, and promotional campaigns.
Follow up on unclosed inquiries and consultations, driving appointment conversion and membership enrollment.
Document all interactions and outbound activity in the CRM/practice management system, maintaining meticulous records.
Present and explain membership options, ensuring patients understand the value and benefits of NakedMD offerings.
Stay current on all services and promotions, maintaining HIPAA-compliant handling of patient information at all times.
Escalate complex concerns and clinical questions to the Concierge Manager, and actively contribute to continuous improvement in call handling and patient engagement.

Requirements

Required Qualifications:

High school diploma
Onsite in Newport Beach
1–3 years of call center experience
Experience using a CRM to document customer or patient interactions
Experience using scheduling software to book, reschedule, and confirm appointments
Experience using a consultative, non-pressure approach to convert inquiries into booked appointments or memberships
HIPAA knowledge and experience handling patient information in a HIPAA-compliant manner
Authorized to work in the United States
Open Availability to work Friday and Saturday shifts as part of a Monday–Saturday schedule; 5 days a week Full-time.
Part time employees: Friday and Saturday + 1 weekday ( 3 days a week) non-negotiable availability

Preferred Qualifications:

Background in medical spa, healthcare, luxury retail, or hospitality settings
Experience meeting individual performance targets such as conversion, sales, or quality metrics in a customer contact role
Experience using BLVD (Boulevard) for CRM, scheduling, or practice management
Bilingual proficiency in any language

Benefits

Competitive hourly compensation of $20–$25 per hour
Comprehensive health insurance including medical, dental, and vision coverage
Employee discounts on NakedMD services and memberships
Opportunities for professional development and training
Supportive, team-oriented work environment at our Newport Beach headquarters

Create a job alert for this search

Patient Experience Concierge • Newport Beach, CA, US

Similar jobs

Customer Experience Lead-Lakewood Center

Victoria's SecretLakewood, CA, United States

Full-time

Victoria's Secret - 500 Lakewood Ctr Mall Retail Associate / Team Member As a Customer Experience Lead at Victoria's Secret, you'll:Be responsible for driving and growing top-line sales by selling,... Show more

Director Of Patient Care / Hospice

Career StrategiesWhittier, CA, United States

Full-time

Hospice Director Of Patient Care Services/ DPCS.Our client is a team of committed and experienced healthcare professionals operating Medicare Certified Home Health, Hospice, and Home Care agencies ... Show more

RN Patient Care Manager

Client Growth ResourcesNewport Coast, CA, United States

Full-time

Patient Care Manager - Newport Beach.Schedule: Full-time | Monday Friday | 8 a.As Patient Care Manager, you're the link between exceptional patient care and a thriving clinical team.You ensure eve... Show more

Hospice Volunteers Urgently Needed for Patient Visits!

Alliance Hospice and Palliative Care, Inc.Whittier, CA, United States

Full-time

Volunteers at Alliance Hospice will have the option to either be a direct patient care volunteer and/or an administrative volunteer in the Fountain Valley Office.Direct patient care volunteers will... Show more

Patient Transport: Support Services

Hoag Health SystemNewport Beach, CA, United States

Full-time

The Support Services department helps ensure the timely and efficient transport of patients, materials, and equipment throughout the hospital and other assigned locations.The team also supports com... Show more

Client Experience, Coordinator

Tiffany & Co.Costa Mesa, CA, United States

Full-time

Client Experience CoordinatorThe Client Experience Coordinator will support the top client experience and appointment business at South Coast Plaza as a trusted resource for all domestic and global... Show more

Territory Patient Admission Coordinator (Clinical)

AccentcareNewport Beach, CA, United States

Full-time

OverviewTerritory Patient Admissions Coordinator Clinical -ONSITE IN OFFICELocation:Newport BeachPosition:Territory Patient Admissions Coordinator ClinicalPosition Type:Full-TimeONSITE IN OFFICE RO... Show more

Guest Experience Specialist

MarriottHacienda Heights, CA, United States

Full-time

Marriott Hotels - 1905 South Azusa Avenue - Responsibilities:Guide guests through their entire stay; Assist with check-in and check-out operations; Address guest requests and complete reports; Deli... Show more

Rooms Controller

Marriott International, IncNewport Beach, CA, United States

Full-time

Additional InformationOpen Availability, Rooms Controller Experience, Front Desk Experience, Hospitality Experience, Customer Service Experience Job Number26012385 Job CategoryRooms & Guest Ser... Show more

Concierge

TradeJobsWorkForce92703 Santa Ana, CA, US

Full-time

Concierge Job Duties: Meets with guests and provides outstanding customer service t... Show more

Hotel Concierge

TradeJobsWorkforce92697 Irvine, CA, US

Full-time

Take the next step as our new Hotel Concierge to perform daily responsibilities with dedication.Provide excellent interactions with customers and colleagues.Provide excellent interactions with cust... Show more

Epic Patient Access Senior Manager 2354637 | Cypress, California | Remote

United Health GroupCypress, CA, United States

Remote

Full-time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect... Show more

Center Manager (PACE)

Habitat HealthWest Covina, CA, United States

Full-time

Habitat Health empowers older adults to experience more good days in their homes and communities.Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical c... Show more

Patient Scheduling Specialist II - Remote

Pacific Cardiovascular AssociatesCosta Mesa, CA, United States

Remote

Full-time

Job Summary :The Patient Scheduling Specialist II builds on foundational scheduling skills and handles more complex patient interactions.This role is responsible for coordinating multi-provider sch... Show more

Experienced Manager, Management Consulting

BDOCosta Mesa, CA, United States

Full-time

Experienced Manager, Management Consulting.The Experienced Manager, Management Consulting will provide clients healthcare consulting services by assessing the client's business needs, recommending ... Show more

Director of Patient Care Services

Team Select Home CareSanta Ana, CA, United States

Full-time

Director Of Patient Care Services.The Director of Patient Care Services (DPCS) is a Clinical Manager (CM) who assists the Administrator and is responsible for the supervision/oversight of all patie... Show more

Dental Treatment Coordinator

Gold Coast DentalCerritos, CA, United States

Full-time

Treatment Coordinator Opportunity.Are you passionate about helping patients receive the care they need while building lasting relationships? Do you enjoy educating patients, creating a positive exp... Show more

Hospice Director of Patient Care Services (RN)

Mission HealthcareSan Gabriel, CA, United States

Full-time

Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States.We have a critical mission-to take care of our people.We provide a comprehen... Show more

Experienced Patient Care Coordinator

The Clark Center for UrogyencologyNewport Beach, CA, United States

Full-time

Company Description We are a small and very busy women's health subspecialty private practice in Newport Beach.We take excellent care of all of our patients and need a quality patient care coordina... Show more

Patient Access Liaison

ProKatchersAlhambra, CA, United States

Full-time

Job Title :Patient Access Liaison Location :Alhambra, CA 91803 ( Local Remote) Duration :3months contract ( Possible Extensions ) Education :High school Diploma Shift Details :7 am-7 pm staggered s... Show more