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Julie Weaver - State Farm Agent
Director of Customer Service - State Farm Agent Team MemberJulie Weaver - State Farm Agent • Rockford, IL, US
Director of Customer Service - State Farm Agent Team Member

Director of Customer Service - State Farm Agent Team Member

Julie Weaver - State Farm Agent • Rockford, IL, US
30+ days ago
Salary
$35,000.00–$50,000.00 yearly
Job type
  • Full-time
Job description

Benefits:

  • Paid time off
  • Training & development
  • 401(k) matching
  • Bonus based on performance
  • Free food & snacks


You May Be a Great Fit as a Director of Customer Service at Julie Weaver - State Farm Agent if:

  • You’re the person people call first when life goes sideways — calm, steady, and ready to help.
  • You genuinely care about your community and want to make a positive impact on the people around you.
  • You’re a natural relationship-builder who earns confidence quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently providing options.
  • You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Rockford, IL 61114

At Julie Weaver - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.


Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.


Responsibilities

  • Lead and manage daily customer service operations.
  • Train and support team members to achieve service standards.
  • Monitor performance metrics and identify areas for improvement.
  • Coordinate communication between team members and customers.
  • Assist with policy inquiries, billing coordination, and issue resolution.

Qualifications

  • Leadership or supervisory experience preferred.
  • Strong communication and time management skills.
  • Ability to motivate and support team development.
  • Must meet applicable state licensing requirements.


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Director of Customer Service - State Farm Agent Team Member • Rockford, IL, US

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