Head of City Operations

Head Of City Operations

Las Vegas, Nevada, United States

Ever imagined saying, "I helped launch the future of transportation"?

We're rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.

We're live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you'll feel right at home here.

Curious to experience Vay yourself? Use the code VAYCANDIDATE for $10 off your first trip in Las Vegas! Download the "Vay" app from the Apple or Google Play store & off you go!

What's happening at Vay

• First to roll out vehicles in both Europe and the USA on public roads without a human being inside & currently the 2nd largest commercial, driverless car fleet in the Western World.
• We've partnered with Kodiak to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US.
• We've completed 10's of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand!
• And soon we'll be expanding across the US & Europe

Vay's US commercial fleet is scaling fast and we're looking for a strategic, data-driven operations leader to own how it runs. You'll design the processes, metrics, and partnerships that keep vehicles ready at industry-leading uptime, and lead a growing team as we expand across cities. This role is weighted toward strategy and operational design rather than hands-on mechanical work, with real ownership and room to shape how the function works. If most of the below resonates and you're excited to grow into the rest, we'd love to hear from you.

What you'll be driving

• Define the processes, guidelines, and shift plans that keep the fleet running efficiently
• Build the metrics and reporting that make downtime visible and actionable day to day
• Partner with engineering to solve recurring issues at the source rather than patch them repeatedly
• Develop the partnerships (charging operators, repair partners, OEMs, city partners) behind multi-city expansion
• Lead and grow a team of six technicians and support engineers
• Coordinate with Commercial Operations in Las Vegas and the production team in Europe

What are we looking for

• A strong operations background, ideally defining and scaling how an operation runs
• Comfort working from data to define KPIs, build reporting, and make decisions from the numbers
• Experience building partnerships with vendors, operators, or OEMs
• Experience leading a team, with an interest in developing people over time
• Fleet experience is a plus, though transferable ops experience is equally welcome
• Exposure to fast-growing or technology companies is a bonus

Why choose Vay

A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.

Huge scope for impact in a fast paced environment

ESOP stock options: A stake in Vay's future - not just a salary.

Flexible Paid Vacation Days

401(k) programme

Health, Dental & Vision Insurance

All Vay team members receive 30% off their Vay rides

Wellness Hub free gym access & wellness app subscriptions

Exclusive external discounts

Relocation financial assistance when relocating to Las Vegas

Regular team events throughout the year

For more information on Vay's physical demands, working environments and safety requirements, you can review this link. We'll also cover anything specific to this role during the first interview.

We'd love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.

We welcome applications from all backgrounds and experiences. If you're excited about shaping something truly groundbreaking, we'd be happy to hear from you.