Office Coordinator

About Us

Since 2003, we've been assisting children, families and adults across North Carolina with their behavioral health needs. Carolina Outreach is a group of highly trained behavioral health professionals dedicated to promoting the emotional and physical well-being of our community in a safe and respectful environment.
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We provide a comprehensive and integrative array of behavioral health services and supports for people of all ages with varying levels of need utilizing an equitable and inclusive approach.
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We focus on helping our clients tap into and develop their inherent strengths with the goal of supporting the highest quality of life possible for all we serve.

About The Role

We are seeking a full-time Office Coordinator to manage and coordinate day-to-day office operations, ensuring organizational efficiency and effectiveness. This role supports administrative, scheduling, and reception duties to maintain a well-organized and welcoming environment for staff, clients, and visitors.

• Oversee daily office operations, ensuring smooth and efficient workflows.
• Perform front desk and reception duties, greeting visitors and addressing inquiries.
• Maintain and update client information in the electronic health record (EHR) system.
• Coordinate and schedule client appointments, including managing the doctor’s calendar.
• Order office and facility supplies as needed.
• Organize and file client and employee paperwork, ensuring compliance with agency protocols.
• Facilitate the discharge process for inactive clients.
• Receive and route client referrals to appropriate staff.
• Manage and schedule conference room usage.
• Distribute incoming mail and route information to staff efficiently.

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

Competitive hourly pay aligned with your role, experience, and contribution, with opportunities for growth over time.

• Compensation: $16.93 - $21.75

Placement within the range is based on licensure level, education, and experience.

What You Can Expect

• Manage daily office operations to keep the workplace organized and running smoothly.
• Welcome visitors, answer phones, and provide friendly front desk support.
• Schedule client appointments, maintain records, and assist with administrative tasks.
• Support the team by ordering supplies, handling paperwork, and coordinating office activities.

Responsibilities

• Coordinate daily office operations and ensure efficient workflow.
• Greet visitors, answer phones, and provide excellent customer service.
• Schedule appointments and maintain accurate client records in the EHR system.
• Process referrals, organize paperwork, and assist with general office administration.

Minimum Qualifications:

• High school diploma required.
• Strong organizational and multitasking skills.
• Proficiency in managing schedules and electronic health record systems.
• Excellent interpersonal and communication skills to provide welcoming client and visitor interactions.

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.