Under general supervision and according to established policies and procedures, the Scanning Specialist will be responsible for day-to-day administrative functions in support of efficient and effective patient care including indexing of all medical and administrative records. Individual will practice exceptional customer service and answer incoming telephone calls. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients and families. Maintains confidentiality with patients, staff and guests.
ESSENTIAL JOB RESPONSIBILITIES
• Greets all patients/clients/visitors in a pleasant and professional manner, determining the purpose of the visit and directing them to appropriate person or department(s).
• Provides assistance and direction to patients as needed with the completion of necessary forms. Provides translation assistance (if bilingual) as needed for front office patient communications.
• Scans and indexes patient documents and tasks clinical personnel as appropriate.
• Informs patients of clinic delays and maintains communication with the clinical area to facilitate appropriate clinic flow.
• May assist with promptly and professionally answers telephone calls. Routes calls and messages appropriately, offering voice mail, paging, or redirection of calls as needed.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Conduct fax duties as assigned.
• Follows all clinic policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Appropriately and courteously screens solicitors for relevance to organization needs.
• Responsible for keeping the reception and patient waiting areas clean and organized.
• Monitors medical office supplies and inventory needs and oversees and maintains office equipment.
• Assists with training activities as needed.
• Maintains accuracy and productivity levels as established by department standards.
• Performs, organizes and streamlines operational tasks to reduce the potential for errors.
• Maintains patient safety and confidentiality at all times.
• Meeting attendance as scheduled by administration.
• Travels as required.
• All other duties as assigned by Practice Administrator or department supervisor.
WORK EXPERIENCE
• Minimum 1-3 years of relevant medical office experience preferred. Preference given to those with Urology experience.
SKILLS
• Standard operation of office equipment including computers, fax machines, copiers, printers, telephones, etc…
• Ability to work in a fast-paced environment and provide exceptional customer service and phone etiquette.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Working knowledge of medical terminology, CPT-9 and ICD-10 coding and familiarity proficiency in insurance knowledge including verifications.
• Computer proficiency and prior experience with Electronic Medical Records preferred.
PHYSICAL REQUIREMENTS
• Computer entry requiring dexterity.
• Adequate physical ability including bending and lifting up to 30 pounds and sufficient manual dexterity to perform the requisite healthcare services.
EDUCATION
• High school diploma or GED; some college preferred.
Scanning Specialist • Arlington, TX, US
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