AMS Support
Franchise World Headquarters, LLC
Why Join Subway?
At Subway, we are not standing still. We are building.
This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact.
You will not just do the work. You will shape it.
We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world.
If you bring energy, accountability and a bias for action, you will fit right in.
We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day.
This is your chance to be part of what’s next.
Position Overview
The AMS Support role is responsible for the ongoing support, maintenance, and operational stability of enterprise applications following implementation. This role ensures business systems operate reliably, incidents are resolved efficiently, and application enhancements and fixes are delivered in alignment with defined service levels. AMS Support partners closely with business users, application owners, vendors, and technology teams to provide consistent, high-quality application support.
Responsibilities
• Provide day-to-day functional and technical support for assigned enterprise applications; monitor application health and address incidents, service requests, and defects in accordance with defined SLAs for availability, performance, and responsiveness.
• Manage incidents through resolution using established ITSM processes; participate in problem management and root-cause analysis efforts; validate fixes and enhancements post-deployment.
• Support change and release activities, ensuring operational readiness and smooth deployments across assigned applications.
• Serve as a primary point of contact for application-related support requests; communicate status, timelines, and resolutions clearly to stakeholders; provide guidance to business users on system functionality and usage.
• Work with external AMS providers, system integrators, and software vendors; escalate complex issues appropriately and track vendor performance against SLAs and contractual commitments.
• Maintain support documentation, runbooks, and knowledge articles; identify opportunities to improve system stability, usability, and support efficiency; partner with Application and Engineering teams to reduce support debt.
Qualifications
• Experience supporting enterprise or business-critical applications in a production environment.
• Strong understanding of IT service management concepts — incident, problem, and change management.
• Ability to troubleshoot functional and technical application issues and coordinate resolution with internal teams or vendors.
• Experience working with SaaS or enterprise platforms (ERP, HR, Finance, Procurement, or similar).
• Strong communication and customer service skills; ability to work effectively with vendors and cross-functional teams.
• Strong attention to detail and documentation discipline.
• Bachelor's degree in Information Systems, Technology, Business, or a related field preferred; equivalent practical experience considered.
• 3–6 years of experience in application support, AMS, or IT services roles.
• Experience in matrixed or enterprise organizations.
Preferred Qualifications
• Experience with ITSM tools such as ServiceNow or equivalent platforms.
• Familiarity with application monitoring and observability tooling.
• Experience in QSR, retail, or consumer-facing enterprise environments.
What do we offer?
• Insurance Plans (Medical, Life)
• Pension/401K/RSP (country specific)
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• And More…..
AMS Support • Shelton, CT, US
Medical Assistant - Multispecialty - Shoreham.Shoreham, NY Full-Time/Regular.NYU Langone HospitalLong Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnosti... Show more
Job Title :Aviation Operations & Support (Enlisted) Category / Component :Enlisted Active Overview Aviation Boatswain's Mates in Aviation Operations & Support help launch and recover naval ... Show more
Direct Support Professional (DSP).At Aspire Living & Learning, we don't just talk about making an impact, we live it.For more than 40 years, we've supported neurodiverse children and adults across ... Show more
The pay listed is the salary range for this position.Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment wi... Show more
The Contract Support Specialist will assist in managing the entire lifecycle of business agreements, from initial drafting and coordination through execution and compliance.This role acts as a liai... Show more
Yale Headache Centers Of Excellence Research Coordinator.Working at Yale means contributing to a better tomorrow.Whether you are a current resident of our New Haven-based community, eligible for op... Show more
A leading electrical supply company is seeking a Switchgear Support Specialist to assist in maintaining profitable sales through exceptional customer service, handling quote requests, and managing ... Show more
Patient Service AssociateThe Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusi... Show more
Office Administration Work - Support Assistant - Remote.We are currently seeking organized and dependable individuals for an entry-level Office Administration Support Assistant opportunity.This rol... Show more
Medical Support Assistant (Advanced).These positions serve as a Medical Support Assistant (Advanced) at VA Connecticut Healthcare System.Position is responsible for a wide range of assignments and ... Show more
DSP Day Program - Part Time WeekDays in Hamden.Make a Difference Every Day Join Our Team as a Day Program Specialist / Direct Support Professional!.Location: Hamden, CT Schedule: Part-Time, Monday... Show more
Job TitleCustomer Care - Sales Support Administrator (Shelton, CT)Location(s)SheltonJob DescriptionThe Customer Care & Sales Support Administrator plays a crucial role in driving consumables sa... Show more
At Bristol Health, we begin each day caring today for your tomorrow.We have been an integral part of our community for the past 100 years.We are dedicated to providing the best possible care and se... Show more
Direct Support Professional- FT.The Direct Support Professional will follow agency policies and participate in related goals and plans, which promote inclusion as well as social and emotional growt... Show more
Position Title:Assembly TechnicianLocation:41 Research Way, East Setauket, NY 11733 (100% Onsite)Shift Hours - 07:00 AM-03:30 PM EST, M-F Job Description:MARS Solutions Group is looking for an expe... Show more
Job Description Weekend Shift Differential of $1 Dollar More an Hour.Scope of Service: The Direct Support Professional is responsible for a variety of duties related to the overall care of the indi... Show more
Provide administrative support related to reservations, itineraries, client communication, scheduling, and travel planning activities.Ideal for organized individuals looking for a flexible remote o... Show more
Benefits:Competitive salaryOpportunity for advancementTraining & developmentAbout the RoleAre you the kind of person who walks into a room and immediately brightens it up? Our growing dental pr... Show more
Make a Difference Every Day - Join Our Team as a Day Program Specialist / Direct Support Professional!.Location: Milford, CT (near the Orange/West Haven line) Schedule: Part-Time, MondayFriday, 7:4... Show more
NOW HIRING:NPs & PAs “ Southington, CT Ready for urgent care without the burnout? Join American Family Care (AFC) and enjoy:$30,000 Sign-On Bonus No Nights.Outpatient C... Show more
