Case Manager I - Puyallup Hotel Program

Case Manager

$25.46-$31.83 HR DOE

Join our team! We offer an excellent benefits package!

The Case Manager is a member of the Supportive Service Team for Homeless Adult Services (HAS), a division of Catholic Community Services. The goal of this position is to assist guests/clients of the Hotel Shelter in Puyallup exit the shelter to permanent housing. The position has four primary case-management duties. The first is to build relationships with clients and conduct a screening to identify needs and barriers as well as the client's strengths. The second is to work with the client to develop a strength-based and client-centered plan for housing and housing retention. The third step is to meet regularly with the client to help them procure that complete action steps and achieve measurable goals, resulting in acquiring and retaining permanent housing. The fourth duty is to maintain the appropriate case management records and confidentiality. Within each of those steps is the duty to support and help guests be accountable to the Housing Stability Plan that is created.

This position works closely with the other members of the Supportive Service Team, Adult Behavioral Health Team and Shelter Staff to assist guests in reaching the goal of housing.

Responsibilities

Assess Housing Needs Using Motivational Interviewing and a Progressive Engagement Approach.

• Complete Intake and CE conversation on day one of services before assigned a hotel room.
• Build a relationship of trust with the clients that can be used to support the client in finding housing.
• Listen to client's story and summarize back to them.
• Identify immediate housing barriers as well as strengths and potential assets and help households brainstorm creative options for alternate housing arrangements using Motivational Interviewing Techniques.
• Conduct Brief Screening to identify Housing, Mental Health, and Substance Use Disorder Needs.

Develop and Initiate Housing Stability Plan: Assess barriers to housing as well as the client's strengths and needs, and develop a strength-based and client-centered plan for housing and housing retention. Work collaboratively with households to determine steps needed to secure housing.

• Document action plan for short-term intervention to resolve housing crisis, use of community and natural resources, and family strengths to create a path to permanent housing stability.
• Meet with client to develop a strength-based and client-centered plan for obtaining and retaining housing. This will include:
• Develop plans for addressing barriers such as previous evictions or convictions.
• Utilize client strengths to develop and implement plans.
• Work with client to develop realistic plans to handle difficulties in the future. This may include disagreements with landlord or other tenants, difficulties with friends who visit, and maintaining recovery.
• Develop with Client specific measurable goals and action steps to achieve the goal of gaining permanent housing as well as other goals the client may have.

Provide Case Management to HAS Clients to Assist Clients in Acquiring Housing.

• Meet with the client to review progress on identified action steps, possible options, and assisting the client in taking additional appropriate action steps to further plan goals.
• Help the client establish next action steps that are appropriate to the client's level of ability function, and independence.
• Work with client to address barriers to housing to include evictions and convictions.
• Work compassionately with clients to overcome challenges in motivation as well as the impacts of trauma and years of homelessness and poverty.
• Reviewing the housing stability plan with the client and update as appropriate.

Provide Records and Reports. Keep Accurate and Timely Case Management Notes.

• Participate in monthly case management meetings and provide case summaries and client status information.
• Keep records organized and confidential.
• Upload documents to the Puyallup Secure Drive.
• Prepare weekly report to include statistical information.

Work Closely with the Puyallup Police Department and the Hotel Staff in Regard to Site Security.

• Request proper emergency and police response when needed for client and staff safety.
• Notify Hotel Management of any violations or safety violations.
• Assist individuals as needed to maintain a stable and safe environment, conduct welfare checks on residents as needed, de-escalate and mitigate conflict.
• Work with Supervisor to notify the City of Puyallup in writing of any major security incidents within 24 hours of incident occurring.

Work with the Puyallup Police Department Referral Team.

• Assist in determining incoming clients with the Puyallup Police Department.

Attend Meetings as Necessary. Attend Weekly Supportive Service and Adult Behavioral Health Team Meetings Meeting.

• Attend other meetings as required by the Supervisor.

Coordinated Entry Duties:

• Provides screening and intake of people seeking homeless services at entry to program, utilizing assessment and prioritization tools as well as homeless diversion strategies.
• Follow established schedule and communicate any need to deviate from schedule.
• Respond promptly to emergency referrals.

Work Readiness:

• Community Outreach: Networking with organizations such as Goodwill, WorkSource, Department of Corrections, Career Path Services, JBLM, Bates Technical College etc. to connect those seeking employment with additional supports during class time.
• Donations: Gather, sort, and distribute community donations of work attire.
• Responsible for upholding a culture of privacy and security in highly confidential work environment.
• Complies with all CCSWW policies and procedures that involve access to and safeguarding of client Protected Health Information (all forms).

Other duties as assigned.

Qualifications

Minimum Qualifications:

• Post-Secondary education in social services and 1-year experience providing direct services to low-income/no-income households in crisis, or 3 years' experience providing direct services to low-income/no-income households in crisis.
• Ability and willingness to work in a team environment and promote a positive team spirit.
• Excellent inter-personnel skills including excellent oral and written communication skills
• Excellent organizational and time management skills
• Strong computer skills including Microsoft Word and database experience
• Ability to work with a diverse spectrum of high-need individuals
• Applicant must successfully pass required background checks prior to an offer of employment.
• Ability to work independently and as a member of a team.
• Proof of negative TB test within past 12 months.
• Must have reliable transportation, valid driver's license and automobile insurance.
• Must have an acceptable driving record per CCS' driving policy. (required to provide current driving abstract)
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services and a knowledge of and commitment to working within the Social Teaching of the Catholic Church
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations

Preferred Qualifications

• BA/BS Degree in Human Service field
• Experience in case management
• Knowledge of Pierce County social services and other community resources
• Experience with transitional housing, landlord/tenant law and other housing issues
• Bilingual skills (English-Spanish)