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Universal Logistics Holdings Inc.
Customer Onboarding ManagerUniversal Logistics Holdings Inc. • Warren, MI, United States
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Customer Onboarding Manager

Customer Onboarding Manager

Universal Logistics Holdings Inc. • Warren, MI, United States
13 days ago
Job type
  • Full-time
Job description

Customer Onboarding Manager

Are you looking to join a dynamic team that provides its people with the tools to be successful and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Are you a customer-focused leader looking to grow your career with a leading transportation and logistics company?

Universal Logistics Holdings is a multi-billion-dollar provider of transportation, intermodal, and supply chain solutions. For over 90 years, we've delivered exceptional service through innovative solutions and a talented team committed to operational excellence.

Position Summary

The Customer Onboarding Manager will lead a small team responsible for onboarding new customers, maintaining customer data, and ensuring a seamless onboarding experience. This hands-on role serves as a key liaison between customers and internal departments while driving process efficiency and customer satisfaction.

Key Responsibilities

  • Manage daily customer onboarding operations and support team performance.
  • Ensure onboarding activities are completed accurately and on time.
  • Maintain customer data within TMS, GP, and PortPro systems.
  • Review customer credit information and onboarding requirements.
  • Coordinate with customers, EDI teams, and internal stakeholders.
  • Monitor KPI performance and identify improvement opportunities.
  • Serve as the primary point of contact for onboarding-related issues and customer needs.

Qualifications

  • Leadership or team management experience.
  • Strong communication and relationship-building skills.
  • Excellent organizational and problem-solving abilities.
  • High attention to detail and data accuracy.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Logistics, transportation, or supply chain experience preferred.

Job Type: Full-Time

Ready to join a growing industry leader? Apply today and become part of the Universal team.

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Customer Onboarding Manager • Warren, MI, United States

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