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Business Process Consultant – ServiceNowNorthern Base • Cincinnati, OH, United States
Business Process Consultant – ServiceNow

Business Process Consultant – ServiceNow

Northern Base • Cincinnati, OH, United States
7 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hiring Alert | Business Process Consultant ServiceNow

Location: Cincinnati, OH (Remote)
Employment Type: Full-Time
Experience Required: 6 8 Years
Visa Type: USC / GC Only

Must-Have Skills:
  • ServiceNow Platform Expertise
  • ServiceNow Workflow Design & Optimization
  • Business Process Management (BPM)
  • Business Requirements Analysis
  • Functional Solution Leadership
  • ServiceNow Offerings & Workflow Configuration
  • Agile User Story Creation
  • Acceptance Criteria Definition
  • Testing Strategy & Knowledge Transfer
  • Process Improvement & Automation
  • Customer Engagement & Consulting
  • ServiceNow Best Practices
  • Workflow Optimization
  • Solution Design
  • Team Leadership & Mentoring
  • AI-Driven Workflow Optimization
  • AI-Powered Process Automation
  • AI-Assisted Decision Making
  • Responsible AI Practices
Preferred Experience:
  • Experience leading functional solution delivery for ServiceNow implementations
  • Experience specializing in 1 2 ServiceNow offerings or workflows
  • Experience translating complex business requirements into ServiceNow configuration requirements
  • Experience creating user stories for Agile development
  • Experience defining acceptance criteria and testing strategies
  • Experience coaching and mentoring junior Business Process Consultants
  • Experience driving process improvement and workflow automation
  • Experience designing efficient workflows using ServiceNow capabilities
  • Experience training customers on user stories, acceptance criteria, testing, and knowledge transfer
  • Experience collaborating with ServiceNow product teams to improve platform solutions
  • Experience maintaining ServiceNow workflow certifications
  • Experience independently managing customer projects and complex issues
  • Experience leveraging AI to optimize workflows and customer solutions
  • Understanding of AI system design, ethical AI considerations, and responsible AI adoption
  • Strong analytical, problem-solving, communication, and stakeholder management skills
  • Ability to travel up to 50%
Education:

Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field preferred.

Tech Stack:

ServiceNow | ServiceNow Workflows | Business Process Management (BPM) | ITSM | ITOM | ITAM | CSM | FSM | Agile | User Stories | Acceptance Criteria | Workflow Configuration | Process Automation | Workflow Optimization | AI Automation | Generative AI | AI-Powered Tools | Functional Consulting | Solution Design | Customer Engagement | Knowledge Transfer | Process Improvement | Responsible AI

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Business Process Consultant – ServiceNow • Cincinnati, OH, United States

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