Director of Social Services

Be the person who makes a difference, one resident at a time. Are you a people person with a big heart, a calm presence, and a knack for turning challenges into solutions? Do you thrive on meaningful conversations, creative problem-solving, and helping people feel heard, supported, and valued? We're looking for a Director of Social Services who brings compassion, organization, persistence, and a little bit of sunshine to the lives of our residents and their families. In this role, you'll be more than a resource—you'll be an advocate, listener, problem-solver, planner, and trusted partner for residents, families, and our interdisciplinary team. 🌟 What You'll Do * Build meaningful relationships with residents and families while helping establish goals and a path forward. * Help residents achieve their highest practicable level of self-care, independence, and well-being. * Provide medically related social services that support each resident's physical, mental, and psychosocial well-being. * Listen, assess, and identify social, emotional, psychological, and family needs. * Develop and maintain care plans addressing social services needs. * Provide compassionate emotional support during difficult times, including health challenges, changes in ability, loss, grief, and end-of-life situations. * Help residents and families navigate healthcare decisions with confidence and understanding. * Connect residents with community, social service, health, and welfare resources. * Assist with personal shopping needs and help track resident belongings. * Coordinate responses when belongings are missing, lost, or stolen. * Help residents obtain appropriate prosthetics, assistive devices, and other needed resources. * Schedule outpatient appointments and coordinate on-site services such as optometry, podiatry, dentistry, and psychiatric services. * Participate in discharge planning by coordinating with agencies, equipment providers, referral sources, residents, families, and the interdisciplinary team. * Maintain strong partnerships with facility departments and community agencies. * Accurately document residents' social service status and related interventions. * Provide in-service training to staff when requested. * Counsel and support residents and family members through challenging situations. * Bring persistence, professionalism, confidentiality, objectivity, and proactive problem-solving to the role every day. 🧠 What Makes You Great at This Job? You're someone who can listen with empathy and act with purpose. You're comfortable: * Staying calm under pressure * Handling sensitive information with confidentiality * Staying organized while juggling multiple priorities * Planning, documenting, and reporting effectively * Communicating clearly with residents, families, staff, and outside agencies * Building trust and maintaining positive relationships * Thinking through practical problems and finding solutions * Following through—even when the answer takes a little persistence * Advocating for residents while maintaining professionalism and objectivity 🎓 What You'll Need Education & Experience * Bachelor's degree in Social Work or Human Services preferred * 2 years of supervised social work experience in a healthcare setting working directly with individuals preferred Communication & Reasoning * Ability to read and understand technical procedures and policies. * Ability to effectively present information and respond to questions from managers and employees. * Ability to solve practical problems and interpret written, verbal, diagram, and schedule-based instructions. * Ability to apply basic mathematical concepts, including fractions, percentages, ratios, and proportions, to practical situations. Preferred Experience * Knowledge and experience with PCC preferred. 🤝 Supervision This position has no supervisory responsibilities. 🚶♀️ This Role Keeps You Moving This is a hands-on, people-focused position. Essential functions may include: * Standing and/or walking very frequently * Reaching with hands and arms frequently * Pushing and pulling very frequently * Talking and/or hearing very frequently * Tasting and/or smelling very frequently * Lifting up to 25 pounds frequently * Sitting occasionally * Climbing, balancing, stooping, kneeling, or crouching occasionally Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. 🏡 Your Work Environment You'll work in an environment where the noise level is generally low to moderate , allowing you to focus on what matters most: the people you're serving. ❤️ Why This Role Matters Every day brings a new conversation, a new challenge, and another opportunity to make someone's day a little easier. Whether you're helping a resident navigate a difficult decision, connecting a family with resources, arranging an important appointment, supporting someone through grief, or simply being there to listen—you're helping make sure our residents feel seen, heard, respected, and supported. If you're compassionate, resourceful, organized, and ready to make a meaningful impact, we'd love to meet you! Come bring your heart, your skills, and your passion for helping people to our team. 💙 Pay Rate $23.00-$28.00 We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.