Talent.com
Michigan Humane
Customer Care CoordinatorMichigan Humane • Detroit, MI, United States
Customer Care Coordinator

Customer Care Coordinator

Michigan Humane • Detroit, MI, United States
9 days ago
Job type
  • Full-time
Job description

Customer Care Coordinator

Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities.

The Customer Care Coordinator is responsible for answering a multi-line phone in a prompt and professional manner, providing information and answering questions regarding Michigan Humane (MH) programs and services.

Responsibilities:

  • Answer phones. Set appointments, discuss fees, explain payment process, and submit request on the client's behalf such as prescription refills and food orders. Explain MH procedures.
  • Counsel callers and provide information about MH resources available to them.
  • Provide counseling and/or schedule appointments for euthanasia services.
  • Advise callers of the correct holding facility in their area for stray animals or where to go to look for their lost pets.
  • Provide information to callers regarding adoptable pets at the MH, the adoption process, and donations
  • Generate reports and complete data entry for all adopted animals and shelter animals needing medical care.
  • Promote MH programs and general goodwill among clients and staff. Attend special fundraising and adoption events when requested.

Qualifications:

  • Bilingual Spanish/English highly preferred
  • Associate's Degree, or at least two years of completed college coursework preferred
  • A minimum of 3 years Call Center or Customer Service experience
  • Experience answering a multi-line phone and working with a computer-based appointment system (or similar application)
  • Able to work independently with minimal supervision and cooperatively as a team.
  • Good decision-making skills, strong emotional intelligence, and attention to detail
  • Exhibit compassion towards animals and their owners, without judgement.
  • Prior experience counseling emotional callers would be a plus
  • Microsoft Office skills, including Word, Excel and Outlook.

Join our team at Michigan Humane and make a positive impact, grow your skills and career, and be part of a compassionate and dedicated organization. Apply today!

Create a job alert for this search

Customer Care Coordinator • Detroit, MI, United States

Similar jobs

Preference Card Coordinator-Surg Srvc- Full Time - Day Shift

Henry Ford HospitalDetroit, MI, United States
Full-time

Preference Card Coordinator - Surgical Services.The Preference Card Coordinator - Surgical Services performs the duties of a Surgical Technologist, as well as being responsible for the development ... Show more

 • Promoted

Coordinator - Point of Care Testing (Relationship Coordinator) - 40 hrs - Days -

Henry Ford HospitalDetroit, MI, United States
Full-time

Coordinator, Pathology And Laboratory Medicine.This role travels across sites to support communication of process changes, resolve workflow questions, and promote alignment with PALM standards.The ... Show more

 • Promoted

Benefits Customer Service Coordinator (50k-90k per year)

Professional CareersWarren, Michigan
$50,000.00 yearly
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

Travel Support Coordinator

Traveling with TashaDetroit, MI, United States
Full-time

We are hiring a Customer Relations Specialist to support clients with travel planning and booking services.In this role, you will assist clients in exploring travel options, coordinating reservatio... Show more

 • Promoted

Logistics & Customer Service Coordinator

Venture LogisticsRochester, MI, United States
Full-time

Logistics For The IndustriousAt Venture, we help our clients deliver their products, their promises, and their potential every day.If you believe in delivering great customer service, value partner... Show more

 • Promoted

Patient Administrative Coordinator

Team RehabilitationWarren, MI, United States
Full-time

Team Rehabilitation Opportunity.Team Rehabilitation is seeking that outgoing, dynamic individual to be that all-important first point of contact within our clinic.The ideal candidate would be empat... Show more

 • Promoted

Welcome Coordinator

CVS HealthHazel Park, MI, United States
Full-time

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience.At CVS Health , you'll be surrounded by passionate colleagues who... Show more

 • Promoted

Patient Care Coordinator

AlpineCareTroy, MI, United States
Full-time

Alpine Care Home Health is dedicated to providing expert, compassionate care in the home setting.Our team of skilled clinicians help individuals remain safe and independent in their homes, with per... Show more

 • Promoted

Customer Success and Operations Manager, Customer Care Strategy and Optimization

General MotorsWarren, MI, United States
Full-time

Hybrid: This role is categorized as hybrid.This means the successful candidate is expected to report to the Warren, MI office three times per week, at minimum [or other frequency dictated by the bu... Show more

 • Promoted

Customer Care Associate

NTT DATADetroit, MI, United States
Permanent

Req ID: 353014NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organizati... Show more

 • Promoted

Coordinator - Service

MacAllister MachineryShelby Twp, MI, US
Full-time

Position performs administrative duties for the Service Department of the Engine or Heavy Equipment Shop.The Administrative Assistant files, answers phones, and performs other clerical duties as re... Show more

RN Care Coordinator

Corewell HealthRoyal Oak, MI, United States
Full-time

Coordinates the care for groups of patients as it relates to disease management, resource utilization, access, discharge planning, quality, service and efficiency across the continuum.This is an in... Show more

 • Promoted

Contact Center Analyst - Social Care

General MotorsWarren, MI, United States
Full-time

Hybrid: This role is categorized as hybrid.This means the successful candidate is expected to report to the Warren, MI office three times per week, at minimum [or other frequency dictated by the bu... Show more

 • Promoted

Patient Services Coordinator

BrusheryDetroit, MI, United States
Full-time

About Us Brushery is a new and innovative dental practice located in the heart of Detroit's Brush Park.We are dedicated to providing top-notch dental care and creating a patient-centered experience... Show more

 • Promoted

Workplace Exp Coordinator

AA2ITDetroit, MI, United States
Full-time

Pay Rate: $23-$26/HR Hours: 8-5 Location: 1515 Woodward Ave, Detroit MI.Overview of Work Environment/Client Nuances: They will validate parking Building is downtown Team Overview: Part of a team Th... Show more

 • Promoted

Sales Coordinator

Marriott InternationalDetroit, MI, United States
Full-time

Perform general office duties to support Sales & Marketing (e.Prepare sales-related documents throughout the sales process (e.Promote awareness of brand image internally and externally.Gather mater... Show more

 • Promoted

Key Carrier Coordinator

TJXDetroit, MI, United States
Full-time

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your... Show more

 • Promoted

Associate Manager, Customer Care & Aftersales Website Operations

General MotorsWarren, MI, United States
Full-time

Customer Care & Aftersales (CCA) Marketing is seeking a proactive and detail-oriented Assistant Website Manager to support the development and implementation of digital strategies across service an... Show more

 • Promoted

Client Service Coordinator

Hair ClubDetroit, MI, United States
Full-time

Client Service CoordinatorJob Category:Field- AdministrativeRequisition Number:CLIEN006259Full-TimeOn-siteRate:$20 USD per hourTroy, MI 48084, USADescriptionMake money! Make a Difference! We offer ... Show more

 • Promoted

Service Coordinator

MeijerRochester, MI, United States
Full-time

The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations.This role coordinates checkout flow, maintains front-end cleanlin... Show more