AT - Program Director - CDL

CDL Program Director

Reporting to the Area Manager/Regional Program Director, the CDL Program Director is responsible for providing leadership for the CDL Program. The CDL Program Director provides subject matter expertise and actively participates in curriculum development, revision, and implementation process. As the subject matter expert in a particular program, the CDL Program Director provides product knowledge training to the Account management group, utilizing materials generated via the centralized curriculum development process. This position is responsive to the Account management staff when asked to engage with potential students and actively participates in new student orientation. The CDL Program Director is responsible for hiring, assigning, orienting, developing, evaluating, and recognizing Driver Trainers within the program(s) of study. The CDL Program Director will convene meetings with faculty on a regular basis. The CDL Program Director is also responsible for monitoring and supporting the student population within his/her program of study. The CDL Program Director plays an active role in the student advising process, including advising students during the provisional period, meeting with students who initiate a complaint, advising students who have career-oriented questions, and consulting with students whose engagement and/or academic progress is in question. The CDL Program Director analyzes student population data, working with faculty and staff to identify students who may be at risk, and contacting students to identify barriers to success and to provide support and information concerning student services. Finally, the CDL Program Director is responsible for continuous improvement of the program. Actively engaged in the development and maintenance of the campus effectiveness plan, the CDL Program Director collects data for purposes of analyzing program performance.

Key Responsibilities

I. Provides Services to Students

• Supplements Driver Trainer advising for students receiving failing assessments.
• Provides academic advising as needed to students. Provides referrals to outside resources when counseling needs go beyond the scope of the school. Provides or arranges for student tutoring when needed.
• Leads student retention initiatives for students in the program who experience barriers to success.
• Maintains regular contact with all students within the program area and responds to their questions and/or concerns in a timely manner. Posts office hours for students.
• Refers students to appropriate staff for non-academic problem resolution.
• Contacts students who miss days from class or whose absence during the week results in more than four absences during the course.
• Maintains records of interactions and correspondence with students (i.e. phone calls, emails, mail).
• Monitors contact, and results of contact, from Driver Trainers to students in assigned program area(s). Makes calls weekly to students who (a) were not called or could not be reached; (b) did not return as promised; or (c) did not offer plans to return by a specific date. Offers appropriate academic advice and demonstrates genuine interest in students.
• Identifies students needing tutoring.

II. Oversees Status of Quality of Curriculum, Instructional Materials, Equipment, and Facilities

• Serves as a subject matter expert regarding academic curriculum for program area.
• Actively participates in the curriculum development/revision process led by the Home Office Executive team.
• Provides leadership in the implementation of new and revised curriculum.
• Provides input into creating the master schedule regarding course sequencing, offerings, room assignments, and Driver Trainer teaching assignments.

III. Oversees Faculty Performance and Development

• Assists the Area Manager/Regional Program Director in the recruitment, interviewing, and hiring of faculty for program of study.
• Orients, monitors, supervises, mentors, and assists new Driver Trainers.
• Ensures that all program area Driver Trainers adhere to required administrative and classroom delivery duties and requirements as outlined in the job description for CDL Driver Driver Trainer.
• Ensures completeness of faculty files and documentation of official transcripts, professional development, observations, and performance reviews.
• Provides leadership and supports all Driver Trainers and supervises their instructional and program needs.
• Observes classes within the program area and coaches Driver Trainers to continually improve instructional presentation and classroom management skills.
• Conducts performance appraisals of department faculty members, including areas of strength and recommendations for improvement and future skillset development.
• Conducts regular weekly day and evening faculty meetings. Meeting topics may include improvement of course offerings, methods of instructional delivery, selection of texts, and such other purposes which serve to improve the quality of the instructional program. Documents all meetings.
• Provides departmental product knowledge training to Account management and Career Services personnel as requested.
• Provides information to all departments as trends and changes in program specialty areas occur.
• Assists account management personnel with student recruitment as requested.
• Promotes faculty participation and provides leadership in the professional development activities of program faculty members and the documentation of those activities.
• Participates actively in a minimum of one professional organization within the community.
• Attends faculty meetings and in-service programs. Maintains a record of professional development activities.
• Maintains current personal knowledge of federal and state institutional regulations, and accreditation standards related to program area.
• Participates in preparation of government and accreditation reports and ensures their timely submission and accuracy.
• Assists the Area Manager/Regional Program Director in evaluating data collected from student questionnaires and conducts faculty conferences when necessary to discuss the results and provides recommendations for improvement.
• Maintains regular office hours each week to ensure consistency between day and evening policies, procedures and instruction.
• Collaborates with peers and associates to ensure coordination of interdepartmental activities.
• Intervenes in and works to resolve any personnel issues that arise among program area Driver Trainers.
• Assists the Area Manager/Regional Program Director in planning program budgetary needs if and when applicable.
• Performs all duties of a full-time Driver Trainer.

IV. Leads and Develops Others

• Provides clearly defined roles and objectives for driver trainers, monitors performance, provides feedback, and meets regularly to discuss priorities.
• Resolves individual and group performance opportunities in a timely manner to motivate and foster teamwork.
• Identifies opportunities to involve others in new and challenging work assignments that advance the skills and capabilities of individuals and the organization.

Experience and Education Required

• High school diploma or GED.
• Industry certification in the field of instruction if required by industry, or demonstrated knowledge equivalent to the certification.
• 3 years of experience in academic instruction in a post-secondary environment.
• 5 years of industry experience in the field of instruction.
• 2 years of experience in a management or supervisory role.
• Ability to qualify as a CDL Driver /Driver Trainer.
• Knowledge regarding faculty development, including requirements, delivery methods, and reporting.
• Motivation, dedication, professionalism, integrity, and enthusiasm for teaching.
• Ability to show sensitivity to the needs and requirements of adult learners.
• Ability and desire to embrace the school's mission.
• Ability to inspire students to the highest level of achievement in preparation for meeting employer expectations.
• Knowledge of industry standards and requirements within the field of instruction.
• Knowledge of and ability to facilitate learning on course content within the field of instruction.
• Excellent organizational skills.
• Knowledge of Microsoft Office programs and database programs (CampusVue preferred).
• Ability to develop and use collaborative relationships for the purpose of accomplishing work objectives; developing relationships with other individuals by listening, sharing ideas, and appreciating others' efforts.
• Superior verbal and written communication skills.
• Interpersonal relationship skills necessary for positive interactions with students, alumni, faculty, and employers.
• Excellent creative and problem solving skills in dealing with students, alumni, employers, faculty, and staff.
• Ability to meet and/or exceed defined goals.
• Excellent presentation skills and ability to present ideas effectively to individuals or groups in a formal setting.
• Management skills in planning, organizing, controlling and evaluating programs and policies in a dynamic and changing environment.
• Knowledge of the federal FMCSA and state Department of Motor Vehicle standards.

Experience and Education Preferred

• Associate's Degree or higher, documented specialized competency within the field of instruction, or equivalent work experience in the field of instruction.