Custodial Coordinator (Administrative Analyst Exempt I)

About the Position

Please Note: Review of applications will begin on March 18, 2026.

The Custodial Coordinator is responsible for overseeing the daily and short-term operations of Custodial Services. This role provides comprehensive administrative and operational support by offering both specific and general direction and leadership to Lead Custodians and Custodians in the planning, implementation, delivery, and maintenance of custodial programs and services.

Responsibilities

Quality Assurance and Strategic Program Leadership

• Consults with managers and lead custodians to discuss problem areas and identify means of improvements.
• Facilitates the development of the custodial cleaning programs to achieve the highest possible custodial APPA levels.
• Conducts inspections as required to ensure that quality standards are being maintained.
• Interfaces with faculty and staff members, following up on work requests, inquiries, and related concerns.
• Determines the replacement or additional equipment needs for all activities.
• Works effectively with department staff and managers in coordinating operations and work schedules.
• Effectively oversees process changes, from conceptual discussions with stakeholders to training frontline employees.
• Prioritizes program goals, implementation strategies, work requirements and communicates them effectively to staff.
• Helps plan, organize, and communicate when starting new programs with staff and building occupants.
• Plans, organizes, schedules, and oversees the custodial training program.
• Provides positive leadership for staff in all Custodial program areas.

Support/Oversee Personnel and Daily Operations

• Assist with day-to-day custodial operations, provides guidance on best practices, and assists employees with problem-solving.
• Adjusts and modifies daily custodial assignments to meet operational needs.
• Provide supervisory coverage during absences or leave, ensuring adequate oversight and continuity of custodial operations.

Program Administration

• Establishes long- and short-range goals for each of the activities managed.
• Coordinated closely with deans, department heads and college/department staff in achieving our cleaning goals.
• Operational recommendations of the Managers of Custodial Services.
• Conducts building surveys to determine program staffing needs.
• Assist with training for new employees.
• Provides input for employee performance evaluations and prepares recommended annual evaluations for submission to Management.
• Responds to inquiries from Facilities Management staff and managers concerning status of operations.
• Communicates staff and coordinator concerns to appropriate managers.
• Works with Microsoft Office software, and computerized maintenance management (Web TMA) and accounting system databases as needed.
• Coordinates other duties as assigned.
• May coordinate tasks for other departments (example: Grounds), as needed.

Required Qualifications

• Must possess a working knowledge of the full range of Custodian / Lead Custodian work as described in the Job Description and Job Classification.
• Must have a minimum of five (5) years’ experience of direct custodial coordination experience in an institution or environment comparable to the University.
• Ability to organize custodial projects and independently determine plans and priorities for the projects.
• Ability to independently develop programs, policies, and procedures for continual improvement.
• Demonstrated customer service attitude.
• Ability to interpret and apply university policies, procedures and regulations.
• Ability to develop, interpret and apply accurate, multiple and precise custodial operations.
• Ability to perform product research and make comparisons of different custodial work practices, methodologies, products and equipment.
• Ability to train others on new custodial skills, practices and procedures and provide leadership direction.
• Ability to effectively write and present reports.
• Ability to work in an environment of demanding pressures and short deadlines.
• Proficiency in the use of office software programs, technology and systems, spreadsheets and database management programs and communication.
• Proficiency with PC based software used for training and planning work schedules and tasks.
• Working knowledge of floor care, general cleaning, and restroom sanitizing procedures.
• Working knowledge of custodial equipment, procedures and supplies.
• Possess the skills and ability to directly/indirectly coordinate a large staff including the planning, assigning, reviewing, and evaluating the work of others.
• Proficient in the English language, writing and oral.
• Knowledge of record keeping which includes maintaining records, logs, and filing systems.
• Possession of (or ability to obtain by date of hire) a valid Class C California Driver's License.

Preferred Skills and Knowledge

• More than five years of progressive experience in operations and supervision of custodial functions.
• Ability to perform basic math and make accurate estimates and projections.
• Proficiency of English grammar, punctuation and spelling.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.