Assistant Community Association Manager / Senior (CBCA81026)

Assistant Community Association Manager / Senior

Carlsbad, CA 92010

Overview

Salary Range $70,304.00 - $72,000.00 Salary/year Position Type Full Time Category WMCGEN

Description

Imagine being part of a fast-growing, tech-forward HOA management company where your career can truly take offand where your success is celebrated every step of the way. Welcome to RealManage!

We're not just expandingwe're thriving. And as we grow, so do the opportunities for our team members. At RealManage, you'll find a supportive, energetic culture that values your hard work, respects your time, and encourages you to reach your full potential.

RealManage is proud to be Certified by Great Place to Work, a globally recognized authority on workplace culture and employee satisfaction. This honor is based entirely on feedback from our own teamproof that our people love where they work.

When you join RealManage, you're more than just an employee. You are part of a close-knit, nationwide team that invests in your long-term success.

Position Summary

The Senior Assistant Community Association Manager (Senior ACAM) serves as a team lead and mentor for the Assistant Community Association Manager (ACAM) team. This role provides day-to-day leadership, guidance, and operational support to ensure timely, accurate, and high-quality service to our Community Association Managers (CAMs), Boards of Directors, and homeowners.

Working closely with the Director of Community Association Management (DCAM), the Senior ACAM helps develop staff, improve processes, monitor workloads, and maintain service standards while continuing to support departmental operations as needed.

Essential Duties and Responsibilities

Team Leadership & Supervision

• Serve as the primary day-to-day resource for ACAMs, providing guidance, coaching, and support.
• Answer operational and procedural questions, providing experienced direction and ensuring consistency in service delivery.
• Monitor ACAM workloads throughout the week to ensure requests, homeowner inquiries, architectural applications, and assigned tasks are completed within established service standards.
• Proactively identify workload challenges and assist with prioritization to keep the team on track.
• Foster a positive, collaborative, and solution-oriented team environment.

Performance Management

• Review and approve weekly ACAM timecards for accuracy and compliance with company policies.
• Conduct regular one-on-one check-ins with each ACAM to discuss workload, performance, goals, and development opportunities.
• Provide ongoing coaching and constructive feedback to improve performance and efficiency.
• Identify performance concerns early and partner with the DCAM to develop improvement plans when necessary.

Meetings & Communication

• Participate in weekly leadership meetings with the DCAM to review department priorities, staffing needs, and operational updates.
• Lead weekly ACAM team meetings to communicate company updates, reinforce procedures, and share best practices.
• Ensure important information is communicated consistently across the ACAM team.

Training & Development

• Provide additional one-on-one or group training sessions as operational needs arise outside of regularly scheduled meetings.
• Assist in onboarding and mentoring newly hired ACAMs.
• Develop and reinforce departmental procedures, standards, and best practices.
• Identify training opportunities to improve team efficiency and client service.

Recruitment & Hiring

• Participate in the ACAM interview process by evaluating candidates and providing hiring recommendations.
• Assist in identifying candidates who demonstrate the skills, professionalism, and customer service mindset needed for success.

Operational Support

• Assist with workflow management and resource allocation during high-volume periods.
• Support department initiatives, process improvements, and special projects.
• Collaborate with CAMs, Accounting, Architectural Services, Escrow, and other Shared Services departments to resolve operational issues.
• Perform other duties as assigned.

Qualifications

Qualifications

• Minimum of 3 years of community association management or related property management experience.
• Minimum of 2 years of experience as an Assistant Community Association Manager or equivalent role preferred.
• Demonstrated leadership, mentoring, or supervisory experience preferred.
• Strong knowledge of community association management operations and customer service best practices.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Proficient in Microsoft Office Suite and community management software.
• Ability to maintain confidentiality and exercise sound judgment.
• Must have valid driver's license

Knowledge, Skills & Abilities

• Leadership and team development
• Coaching and mentoring
• Problem-solving and decision-making
• Strong organizational skills
• Effective conflict resolution
• Attention to detail
• Ability to manage multiple priorities
• Excellent interpersonal communication
• Professional judgment and discretion
• Commitment to exceptional client service

Physical Requirements

• Prolonged periods of sitting and computer work.
• Occasional standing, walking, bending, and lifting up to 20 pounds.
• Ability to attend meetings and training sessions as needed.

Work Schedule

• Full-time, Monday through Friday.
• Occasional evening meetings or overtime may be required based on business needs.
• Performs other duties as assigned.

EEO & Values Statement RealManage is a value based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Pay and Benefits:

$70,304.00 to $72,000 annually depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays