Independent Sale Representative
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Inside Sales & Customer Success RepresentativeAKE Safety Equipment • Rochester, MN, US
No longer accepting applications
Inside Sales & Customer Success Representative
AKE Safety Equipment • Rochester, MN, US
30+ days ago
Job type
- Full-time
- Quick Apply
Job description
DESCRIPTION:
- AKE Safety Equipment is a locally owned small to mid-sized manufacturing and sales driven company. We operate on a national scale, targeting customers who farm and reside in agriculturally productive areas of the U.S. Our Inside Sales & Customer Success Representative will be the department lead responsible for communicating with our regionally based sales representatives and customers.
- This role requires creativity, quick adaptation to change and has the ability to keep the success and forward movement of the business as the ultimate top priority.
- Specific Responsibilities Deliver responsive, professional customer service; understand needs, solve problems, de-escalate concerns, and drive issues through to resolution.
- Own and achieve individual sales goals, including year-over-year growth, through proactive customer follow-up, refill sales, new product sales, and identifying customer needs.
- Plan, prioritize, and track sales activities and results; analyze performance and adjust strategy to stay on goal.
- Notice when something is off, investigate the cause, and take ownership of developing and driving the solution.
- Identify customer, sales, or process trends and bring forward ideas to improve results, efficiency, and the customer experience.
- Accurately manage orders, RMAs, customer records, serial numbers, registration cards, lost package claims, NPS, and required reporting.
- Work effectively across departments to resolve issues, facilitate orders, and improve processes.
- Required Skills Strong problem-solving, analytical, and critical-thinking skills with the ability to investigate issues and develop practical solutions.
- Growth-oriented and accountable, with the drive to own results rather than simply complete tasks.
- Strong planning, organization, tracking, and follow-through.
- Highly detail-oriented with the ability to manage multiple priorities accurately.
- Excellent communication, customer service, and sales skills.
- Technologically capable and comfortable learning and using CRM, business, and operational systems.
- Self-directed, resourceful, and willing to bring forward new ideas and challenge inefficient processes.
- Able to recognize problems, take ownership, and drive solutions to completion.
- Preferred Skills Bachelor’s degree in business, Marketing, Communications, or a related field. 3+ years of customer service experience.
- Previous sales or inside sales experience.
- Experience with Salesforce and/or Fishbowl or similar CRM/order-management systems.
- Experience in an industrial, manufacturing, technical, or product-based environment.
- Experience with NPS/customer feedback, order processing, RMAs, inventory, shipping, or fulfillment.
- Experience using data and performance metrics to identify opportunities and make business decisions.
- Farming experience would be a plus #ZR #AKECTY Powered by JazzHR
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Inside Sales & Customer Success Representative • Rochester, MN, US
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