Healthcare Navigator
Department: Otolaryngology – Head and Neck Surgery (OHNS)
Location: 100% Onsite (Campus-based, Employee-Paid Parking)
Job Details
- Target Start Date: ASAP
- Duration: Through 12/31/2026 (extension possible)
- Work Hours: Monday–Friday, 8:00 AM – 5:00 PM
- Pay Rate: $32.70/hr
Position Summary Support the Healthcare Navigator team by handling
administrative, intake, and documentation workflows—essential to ensuring patients' charts are accurate, complete, and ready for prompt scheduling and care.
Key Responsibilities
- Request and obtain medical records from external providers.
- Manage inbound radiology and clinical documentation—upload to Cerner patient charts.
- Create new patient profiles in Cerner; organize and populate records.
- Monitor referrals, escalate urgent cases to Healthcare Navigators.
- Manage group email and fax inboxes; upload/docs or re-route as needed.
- Send registration/patient info to new patients.
- Assist with insurance/authorization paperwork.
- Maintain patient preparedness and workflow efficiency; support additional admin tasks.
Desired Qualifications
- Education: HS Diploma required; Bachelor’s preferred.
- Experience:
- Healthcare back-office or clinical admin experience (ENT/OHNS a plus)
- Familiarity with EMR systems—especially Cerner.
- Skills:
- High attention to detail, strong organization and efficiency.
- Independent worker; follows established processes.
- Good communication, documentation, and computer skills.
- Proficient with Microsoft Office (Outlook, Teams, Word, Excel), document handling (PDFs, scans), e-fax platforms.
Please submit your most up to date resume to be considered.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click
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