Apartment Resident Manager

Resident Manager at Stone Creek

The Resident Manager at Stone Creek, a Mobility & Sensory Impaired complex located in Phoenix, Arizona, is responsible for overseeing the daily operations of a retirement community of 40 units. This role focuses on delivering exceptional customer service, ensuring effective property management, and fostering a welcoming, engaging, and supportive community environment for residents. The Resident Manager provides leadership and operational oversight to ensure the community is well-maintained, compliant, and operating efficiently in alignment with organizational standards. This is a required on-site position, and the Resident Manager will be provided with a designated one-bedroom apartment as part of the role to support daily operations and resident needs.

Duties and Responsibilities

Property Management

• Oversee all aspects of daily operations for the property, including leasing, resident relations, and facilities management.
• Prepare and manage budgets, ensuring the financial health of the property by controlling expenses and maximizing occupancy.
• Oversee maintenance staff and coordinate with vendors for repairs, renovations, and preventative maintenance to ensure the property is well-maintained.
• Conduct regular inspections of property, common areas, and individual units to ensure compliance with cleanliness standards.
• Review and approve purchase orders, invoices, and other financial documents related to property operations.

Leasing and Occupancy

• Manage leasing activities, including marketing available units, conducting tours, and processing applications.
• Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining current residents.
• Coordinate move-ins and move-outs, ensuring that vacant units are prepared promptly for new residents.

Resident Relations & Services

• Foster a positive community atmosphere by organizing and supporting resident activities, events, and services.
• Oversee the Activities Department to ensure a vibrant calendar of events that promotes engagement, wellness, and social connection.
• Address residents' concerns and resolve disputes in a timely and professional manner, ensuring the satisfaction and well-being of all residents.
• Serve as a liaison between residents, their families, and leadership, communicating concerns, suggestions, and feedback.
• Work closely with the Social Services team to ensure residents have access to necessary supportive services.

Compliance and Reporting

• Maintain accurate and organized records of leasing, financial, and maintenance activities, preparing reports as required by leadership.
• Coordinate and oversee audits, inspections, and reviews by regulatory bodies, ensuring the property meets all standards and guidelines.
• Stay informed of changes in housing regulations and best practices to ensure compliance and operational efficiency.

Education and Experience

• High school diploma or equivalent required; experience in property management, business administration, or a related field preferred.
• 1+ years of experience in property management, preferably in senior living or multifamily housing environments.
• Experience managing budgets, financial reporting, and property operations.

Skills and Abilities

• Strong leadership and organizational skills, with the ability to manage a team and work with diverse groups of residents.
• Excellent communication skills, both written and verbal, with the ability to interact with residents, families, staff, and external partners.
• Proficient in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving skills, with the ability to manage complex situations and make decisions that align with company policies and resident needs.
• Ability to work independently and prioritize tasks in a fast-paced environment.

Other Requirements

• Ability to work flexible hours, including weekends and evenings, as needed.
• Must pass all pre-employment screening requirements, including reference verification.

Physical Demands and Work Environment

• Work is primarily in an office setting but may require property tours and physical inspections of units and common areas.
• Must be able to sit, stand, walk, and perform tasks requiring manual dexterity and visual acuity.
• Must be able to lift up to 25 lbs. and occasionally perform physical tasks related to property management.
• The work environment is typically climate-controlled but may involve exposure to various weather conditions when conducting outdoor inspections or activities.

Compensation

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. The role is considered non-exempt Full-Time role and may be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for this position is $25.00-$25.00 per hour.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Additional Benefit

• Includes a one bedroom apartment unit.

Why RHF?

At RHF, we are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive, regardless of age or background. With over 60 years of experience in providing affordable housing and supportive services, RHF is a mission-driven organization that focuses on the well-being, independence, and dignity of every resident we serve. We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve livesbecause at RHF, we believe in making every day better for those who need it most.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.