Lead Patient Care Coordinator

If you love a consultative close and take pride in white-glove patient service, this is a front-desk leadership role with real ownership. You will manage the patient experience from first contact to check-out and drive outcomes tied to membership enrollment and membership retention. If you enjoy consultative care - not assembly-line medicine - and want to grow with a clinic investing in quality, keep reading.

What You’ll Own: Sales + Retention

• Lead-to-visit conversion: respond to inquiries, book visits, and keep patients moving through the schedule with strong follow-up discipline.
  
• Membership enrollment: confidently explain services, promotions, and membership programs - and ask for the close at the right time.
  
• Membership retention: prevent churn with save conversations, proactive outreach, and reactivation follow-ups. This role explicitly prioritizes retention programs.
  
• Rebooking: support sales by rebooking appointments and collaborating with the team to hit retention goals.
  

What You’ll Run: Front Desk Operations

• Keep patient flow seamless: check-ins/outs, accurate records, and calm service recovery when things get busy.
  
• Own the schedule: confirmations, waitlist management, and daily optimization to reduce gaps and no-shows.
  
• Maintain a high-standards environment: professional presence, crisp communication, and a lobby that matches the brand experience.
  

Leadership: Lead PCC

This is a lead role. You will help set the pace at the desk, coach standards day-to-day, and support a small team of 1-2 other PCCs. The lead seat carries real ownership - not a title without substance.

How Success is Measured

These are the core KPIs tracked for this role:

• Patient satisfaction and loyalty
  
• Appointment rebooking rate
  
• Membership conversion percentage
  
• Accuracy of scheduling and documentation
  

Plus practical sales-desk indicators: follow-up completion and show-rate management.

Requirements

What You Bring

• Customer-facing front desk or coordinator experience in a relevant environment: med spa, dental/ortho, plastics, concierge, hospitality, or similar.
  
• Closing instincts: you can guide a conversation, handle objections, and ask for commitment in a way that feels professional - not pushy.
  
• Exposure to memberships, packages, or retention - or adjacent conversion responsibility such as treatment plan acceptance, service upgrades, or subscription programs.
  
• Strong scheduling and systems comfort; scheduling software and administrative tools experience preferred. Zenoti is a plus.
  
• Ability to multitask, stay organized, and remain calm in a busy patient-facing environment.
  
• Schedule availability to cover clinic hours including evenings and Saturdays as needed.
  
• Spanish highly preferred (not required). Bilingual candidates will be prioritized in review.
  

Benefits

Compensation + Benefits

• $20/hr base + Commission. Commission structure and performance incentives reviewed in the recruiter interview.
  
• Growth pathway: this is a lead seat with real scope and room to expand responsibility over time.
  
• Consistent schedule with a defined weekly cadence - no unpredictable hours.
  
• Full-spectrum wellness and aesthetics environment where your contribution to membership and retention is visible and rewarded.
  

About This Practice

This is an established, full-spectrum wellness and aesthetics med spa in Hoboken, NJ. The model blends advanced aesthetic services - injectables, skincare, microneedling - with longevity-focused care including hormone optimization, IV therapy, and medical weight management. The practice is built around a high-touch, consultative patient experience - not assembly-line medicine. The right person for this role is someone who takes pride in white-glove service, earns patient trust through genuine attention, and understands that the front desk drives the outcomes that keep patients coming back.

Hiring Process

Apply → alignM!NT Review → Recruiter Interview → Client Interview(s) → Offer → PLACEM!NT

EOE + AI Disclosure

We’re recruiting on behalf of our client/employer partner, an Equal Opportunity Employer. Reasonable accommodations are available - request assistance by contacting us at cy. We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g., organizing applications, identifying role-relevant qualifications, scheduling) with human oversight; these tools are not the sole basis for decisions; people make all hiring decisions, consistent with applicable laws (including New Jersey requirements where applicable). PLACEM!NT is supporting this search on behalf of our client. All communication will come from a @placemint.agency email address.