Job Title: HR Generalist
Job Location: San Francisco-USA-94128
Work Location Type: On-Site
Salary Range: $85,000.00 - 100,000.00
The HR Generalist plays a key role in supporting the administration and execution of Human Resources programs, policies, and procedures within the Customer Service Center (CSC). This position partners with union and non-union employees, leadership, and labor representatives to ensure compliance with employment laws, support employee relations activities, and drive recruitment, retention, and engagement initiatives. The CSC operates 24 hours a day, 7 days a week, 365 days a year to support customers.
The successful candidate is a proactive HR professional who thrives in a fast-paced operational environment, builds strong relationships with employees and leaders, and balances employee advocacy with business objectives. They are comfortable working in both union and non-union environments and have a passion for recruitment, employee engagement, compliance, and continuous improvement.
Human Resources Administration
• Support the implementation and administration of HR policies, programs, and procedures for union and non-union employees.
• Administer employee programs, including benefits, wage increases, retirement, leave programs, and other HR initiatives.
• Ensure compliance with company policies, the Master National Agreement (MNA), and applicable federal and state employment laws.
Talent Acquisition & Workforce Planning
• Source, recruit, interview, and hire qualified candidates for CSC positions.
• Drive hourly recruitment and retention strategies to meet staffing requirements.
• Develop workforce and staffing plans in partnership with operational leaders.
• Analyze recruitment metrics and sourcing effectiveness to improve hiring outcomes.
Employee & Labor Relations
• Serve as the first point of contact for employee concerns and workplace issues.
• Assist in resolving employee relations matters while maintaining compliance and consistency.
• Support the administration of grievance processes under the Master National Agreement.
• Partner with Labor Relations and leadership teams on union-related matters.
Compliance & Risk Management
• Support Department of Transportation (DOT) random drug and alcohol testing programs.
• Administer company pre-employment drug testing programs.
• Assist with audits to ensure compliance with company standards and regulatory requirements.
• Participate in unemployment hearings and related employment matters as needed.
Training & Employee Engagement
• Facilitate and support employee onboarding, training, and development programs.
• Assist with planning and executing employee engagement and recognition initiatives.
• Promote a positive workplace culture and employee experience.
Additional Duties
• Support special projects and other HR initiatives as assigned.
• 2-4 years of HR Generalist experience.
• Experience supporting union and/or non-union workforces preferred.
• Recruiting and employee relations experience preferred.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills with the ability to interact effectively at all levels of the organization.
• Knowledge of federal and state employment laws and regulations.
• Ability to manage multiple priorities in a fast-paced, 24/7 operational environment.
• Strong conflict resolution and employee relations capabilities.
• Proficiency with HR systems, Microsoft Office Suite, and reporting tools.
• PHR or SPHR preferred
SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
HR Generalist • San Francisco, CA-C, US
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