Job description
Essential Duties and Responsibilities: - Manage day-to-day operational aspects of a project and scope including facilitating and preparing all planning activities and artifacts. - Oversee and manage large multi-project programs including planning, organizing, staffing, leading, and controlling program activities. - Create and execute project work plans and revise as appropriate to meet changing needs and requirements. - Identify resources needed and assign individual responsibilities. - Develop and maintain a master and individual resource plan and required documents for projects. - Baseline all projects and capture actual metrics for historical metrics and Level of Effort (LoE) forecasting. - Review deliverables prepared by team before providing to management and customers. - Effectively apply the PMI methodology and enforce project standards on all projects. - Prepare for engagement reviews and quality assurance procedures. - Minimize risk exposure on projects. - Communicate relevant project information to management, stakeholders, and customers. - Resolve and/or escalate issues within a reasonable amount of time taking in consideration impact on the project. - Ensure project documents are complete, current, and stored appropriately. - Track and maintain lessons learned and utilize lessons learned on subsequent projects. - Ensure all projects are properly closed out. - Supervise staff by providing direction, input, and performance feedback. - Serve as escalation point to prioritizing workloads and resolving issues. - Act as liaison for assigned vendor(s), including performance and SLA monitoring, and supporting system and business process changes. - Participate in the drafting of vendor contracts, addendums, SOWs, RFPs/RFIs, change requests, and requirements. - Lead continuous improvement teams. - Lead the strategic direction, planning, execution, and continuous improvement of Social & Family Domain programs. - Oversee services focused on relationship enhancement, family stability, communication, social connection, unit cohesion, peer mentoring, family integration, and preparedness. - Ensure domain activities align with POTFF objectives, contract requirements, government priorities, and SOF operational needs. - Collaborate across physical, psychological, cognitive, and spiritual domains to support integrated human performance and readiness. - Engage SOF personnel, families, leadership, community partners, and medical and behavioral health providers to ensure services remain relevant, accessible, and effective. - Use evidence-based practices, program data, performance measures, and outcome trends to evaluate effectiveness and recommend improvements. - Advise program and government leadership on emerging needs, risks, service gaps, staffing considerations, and opportunities for innovation. - Promote standardized practices, quality controls, documentation discipline, and consistent communication across assigned teams and locations. - Provide leadership, coaching, and technical guidance to Social & Family Domain personnel and support professional development. - Represent the domain in leadership forums, program reviews, working groups, and stakeholder engagements. - Perform other duties as assigned. Minimum Requirements - Bachelor's degree in related field. - 7-10 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. - Bachelor's degree in human services, social work, family studies, psychology, counseling, sociology, public health, or a closely related field. - At least two years of relevant experience in human services, family support, social services, military family readiness, community programming, or a related field. - Demonstrated leadership or supervisory experience managing staff, programs, or multidisciplinary service delivery. - Working knowledge of family systems, human services principles, social support networks, community resources, and prevention-focused programming. - Ability to build trust and communicate effectively with service members, families, clinicians, operational leaders, government customers, and community stakeholders. - Strong program planning, problem-solving, decision-making, organizational, and stakeholder-management skills. - Ability to analyze program data, evaluate outcomes, identify trends, and support continuous improvement. - Proficiency with standard office technology, case-management systems, databases, and reporting tools. - Must be a U.S. Citizen per contract requirements. - Must possess an active U.S. Government Secret security clearance or be eligible to obtain and maintain a Secret security clearance as required for contract performance. Preferred Qualifications: - Master's degree in social work, counseling, psychology, family studies, public health, human services, or a related discipline. - Current professional license or credential relevant to social work, counseling, family services, or human services. - Experience supporting SOF, military, tactical, federal, or other high-demand operational populations. - Experience with POTFF or a comparable integrated readiness, resilience, human performance, or force-preservation program. - Experience leading geographically dispersed teams or coordinating services across multiple locations. - Familiarity with program evaluation, quality assurance, performance reporting, and data-informed decision-making. Please note: For this position Maximus will provide equipment to use. Home Office Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net) - Minimum 5mpbs upload speed - Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router - Private and secure work area and adequate power source - Must currently and permanently reside in the Continental US - Must have a smartphone which will be required to log into Maximus systems EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 88,000.00 Maximum Salary $ 189,200.00 *
