The Repair Technician is responsible for completing home repairs related to roofing, which may include but is not limited to roofing, siding, wood trim work, metal flashing, and gutters. Work is to be completed to manufacturer and Schoenherr Roofing quality standards. This person is responsible for customer service from initial engagement to completing the project and leaving the job site. While on site the Repair Technician is to ensure proper procedures are followed for safety, which includes protecting the customer, their family, their pets, and their property. The Repair Technician is also responsible for providing accurate estimates of required time and materials, including change orders, so estimates can be provided to the customer. This involves documenting each job with photos and notes in the CRM system.
Benefits
Hourly Base Salary + Bonus Opportunities
Positive Environment
Birthdays Paid Off
Faithbased Company
401k Matching
Health Insurance
Dental Insurance
Vision Insurance
Family Owned
Disability Insurance
Retirement Plan
Company Vehicle
Responsibilities
Deliver the Schoenherr Roofing 5-Star Customer Experience:
Provide each customer with a best-in-class experience through trust, reliability, and living out our core values from first contact to final inspection.
Quality Assurance:
Review project details, schedule crews or technicians, and ensure materials are ordered and delivered
Follow the tradesmans rule: Measure twice, cut once
Perform final job inspections and document job details in JobNimbus
Repairs:
Follow the Repair SOP
Review job notes, customer photos, and scope of work prior to arrival
Contact homeowner 30 minutes prior to arrival
Execute repairs thoroughly and professionally
If additional materials or changes are needed, contact the RSL to confirm pricing and determine if the job can be completed same-day
Upon completion, walk the customer through the work, collect payment, and upload all photos and notes to the CRM
Keep the RSL informed of any schedule changes or escalations
Requirement
Repair Technician • Sterling Heights, MI, US
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