Technical Claim Manager-Design Professionals/Construction

Technical Claim Manager

Join RLI's Professional Services Group (PSG) as a Technical Claim Manager, where you'll handle complex, multi-party professional liability matters involving architects, engineers, and surveyors. You'll be part of a collaborative team of examiners focused on resolving technically challenging claims with nuanced expert analysis, creative problem-solving and intensive contractual risk transfer analysis. This role offers the opportunity to take ownership of claims across a nationwide coverage area, requiring strategic thinking, detailed investigation, and discerning attorney management. We're looking for someone who can proactively manage a balanced caseload, share knowledge with the team, and uphold RLI's reputation for technical excellence and responsive claims handling.

Principal duties and responsibilities include:

• Proactively handle professional liability claims primarily involving design professional litigation and pre-litigation disputes to achieve optimum payout results by resolving claims fairly, expeditiously, and economically.
• Assess and analyze coverage issues on claims, and issue appropriate coverage letters and documentation.
• Complete timely investigation of claims and post appropriate reserves.
• Pursue risk transfer opportunities, including dealing with contractual indemnity and additional insured issues.
• Handle claims in accordance with RLI's Best Practices.
• Resolve claims in timely manner to an effective outcome.
• Travel to and attend mediations and/or settlement conferences as warranted.

Education and experience typically require a bachelor's degree in business administration, insurance, or a related field and 8+ years of relevant legal or insurance related experience or Juris Doctorate with relevant insurance defense litigation experience.

Knowledge, skills, and competencies include:

• Meaningful experience handling design professional claims under professional liability policies. The ideal candidate will have superior working knowledge of case law, statutes, and procedures impacting the handling and value of claims.
• Proactive investigation, risk transfer, claim handling, attorney management, and claims resolution are essential.
• Superior writing and communication skills to work effectively with insureds, claimants, underwriters, and upper management.

Compensation overview includes:

Base Pay Range: $115,778.00 - $168,746.00

Total rewards include:

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) automatic 3% company contribution
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program
• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits

Personal and professional growth benefits include:

• Training & certification opportunities
• Tuition reimbursement
• Education bonuses

Diversity & inclusion:

Our goal is to attract, develop, and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results. RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. In compliance with the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and California law and notice requirements, RLI will consider for employment qualified applicants with arrest and conviction records. However, RLI is subject to Title 18 United States Code Section 1033 which prohibits RLI from employing anyone who has been convicted under that statute or of a felony involving dishonesty or breach of trust.