Overview
As the Senior Client Associate you will continue to develop industry knowledge and skills to support account teams in delivering exceptional service to Gallagher’s clients. You will work alongside experienced team members as you learn the business. Through hands on learning you will gain the knowledge, skills and abilities to make client-related decisions independently. How you'll make an impact You will support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business We will teach you about Gallagher’s vast network of resources to improve efficiency and effectiveness in delivering client materials You become proficient with industry knowledge and the GBS Professional Standards, including our "Peer Review" process that ensures quality in client deliverables Prepare RFPs, coordinate vendor responses, and create client presentations You begin to effectively present in open enrollment meetings, participate on client calls, and reply to clients via email Establish positive relationships in your office and support with administrative tasks as needed You will maintain up-to-date records in the Document Management System (DMS) You complete all GBS Employee Benefits Curriculum and learn from your team Guide junior teammates and support the broader client service team during peak enrollment season We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way What skills will make me successful in this role? You have excellent verbal and written communication skills Capable of developing professional relationships with internal and external partners We are a collaborative team and look for teammates who are capable of meeting deadlines You are resilient and adaptable in the face of shifting priorities You seek to learn about your team and help the branch meet their goals You actively seek to develop professional skills Aim to improve personal efficiency and productivity You are able to clarify priorities/requests and manage your time wisely You are eager to support the team You are interested in building a knowledge of Gallagher tools, systems and shared resources We look for the people who go the “Extra Mile” to achieve results You actively approach issues that could impact client retention About You Required: High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills. Appropriate licensing as required. Preferred: Associate's degree, professional certification, or equivalent training and experience preferred. Previous experience managing client relationships. Behaviors: Exceptional organizational skills, Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)Sr. Client Associate - Employee Benefits • Cincinnati, Ohio
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