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Standard Heating Cooling and Plumbing
Operations ManagerStandard Heating Cooling and Plumbing • Forney, TX, United States
Operations Manager

Operations Manager

Standard Heating Cooling and Plumbing • Forney, TX, United States
4 hours ago
Job type
  • Full-time
Job description

Operations Manager | Forney, TX

Infinity Texas Air is growing and we're looking for a strong, decisive Operations Manager to lead from the front.

This is not a sit-behind-a-desk role. This is for a leader who understands HVAC and plumbing, knows how to drive performance, and isn't afraid to hold a team accountable while building a winning culture.

If you know how to turn chaos into structure, improve call quality, increase margins, and elevate customer experience, this is your opportunity to run a branch like it's your own. You will be responsible for driving operational excellence, production, margin performance, and a 5-star customer experience across HVAC and plumbing. This role requires strong leadership, financial awareness, and the ability to align people, process, and performance.

Responsibilities

  • Oversee day-to-day operations of HVAC and plumbing teams to ensure timely project completion and service calls
  • Effectively communicate expectations and accountability to branch teammates to increase revenue, manage workload and job costs, and achieve production and margin objectives
  • Promote customer satisfaction through high-quality service and a 5-star experience at every customer touch point, maintaining a minimum Google rating of 4.8
  • Monitor job schedules, labor costs, and resource allocation to drive optimal performance
  • Manage budgets, expenses, and overall financial performance of the department
  • Monitor and drive KPIs including revenue, close rates, average ticket, productivity, and margins
  • Recruit, train, and mentor HVAC and plumbing technicians, installers, and support staff
  • Conduct regular performance evaluations and provide coaching for continuous improvement
  • Partner with dispatch to protect board integrity, technician routing, and daily capacity
  • Foster a positive, accountable, and safe work environment, ensuring compliance with safety regulations
  • Implement quality control measures to maintain industry standards and protect the company's reputation
  • Oversee and ensure proper use of ServiceTitan across service, install, and dispatch functions
  • Serve as the primary operational leader and point person for the branch

Qualifications

  • Five (5)+ years of progressive leadership experience in residential HVAC and/or plumbing
  • Strong understanding of service, installation, sales, and operational best practices
  • Demonstrated success managing P&L in a residential service environment
  • Strong technical knowledge of HVAC systems, plumbing, and applicable building codes
  • Ability to balance strategic thinking with hands-on execution
  • Highly organized with strong operational discipline
  • Strong communicator who can motivate teams and hold them accountable
  • Proficiency with field service management software; ServiceTitan experience strongly preferred
  • Experience leading through growth and change preferred
  • Valid driver's license and insurable driving record

Why Join Us

  • Competitive base salary
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and paid holidays
  • Company vehicle, phone, and tablet
  • Leadership development and clear growth opportunity within a growing platform
  • Real ownership and autonomy over a branch with room to run

Infinity Texas Air is a growing residential HVAC and plumbing company focused on delivering a 5-star customer experience. We believe in taking care of our people, doing things the right way, and building a team that wins together.

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Operations Manager • Forney, TX, United States

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