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Henry Ford Hospital
HR Representative - Employee ServicesHenry Ford Hospital • Detroit, MI, United States
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HR Representative - Employee Services

HR Representative - Employee Services

Henry Ford Hospital • Detroit, MI, United States
10 days ago
Job type
  • Full-time
Job description

HR Representative - Employee Services

This position will work Monday through Friday during regular business hours in-person in Detroit, Michigan.

General Summary:

  • Under general supervision, provides quality initial support services to all HFHS employees with a high degree of customer satisfaction, expertise, and timeliness.
  • This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the resolution and escalation to the customer.
  • Assists HFHS employees and managers with basic to moderately complex questions related to Human Resources (HR), Payroll, Benefits, Time and Attendance and other HR related issues.
  • Maintains accurate documentation within case management system of calls, transactions, and outcomes of issues raised for administrative review and follow up.
  • Assists HFHS employees with basic to moderately complex questions related to employee/manager self-service, intranet, or PeopleSoft utilization.
  • The position requires attention to detail and strong customer service experience.

Education/Experience Required:

  • Associate's Degree or two (2) years' completion of college, or equivalent two (2) years' HR experience, or two (2) years' customer service in lieu of degree.
  • Two (2) years of customer service.
  • One (1) year of HR Experience, preferred.
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HR Representative - Employee Services • Detroit, MI, United States

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