Academy Performance Lead

Academy Performance Lead

Live the Exceptional With Soul. This is the singular purpose of JLR. At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years. JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to 'Live the Exceptional with Soul' by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators' Code: Customer Love; Unity; Integrity; Growth; Impact. At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Academy Manager, this role oversees the daily operations of the JLR Academy in Irvine, CA, ensuring a seamless, modern luxury training experience for all delegates. The position partners closely with JLRNA field teams, retailers, trainers, suppliers, and internal stakeholders to support training delivery, maximize enrollment and completion rates, maintain facility excellence, and continuously enhance the delegate experience.

What You Will Be Doing

• Oversee all day-to-day Academy operations, including scheduling, room setup, delegate enrollment, shipping and receiving of training materials, building access, and food and beverage coordination.
• Manage Academy facilities by conducting routine inspections, identifying maintenance needs, and coordinating repairs to ensure a world-class training environment.
• Support West and Metro-Southern California field teams and retailer partners by communicating training targets, monitoring performance gaps, and providing weekly reporting and guidance.
• Coordinate training schedules and class enrollment activities to ensure optimal utilization of Academy resources and achievement of training objectives.
• Deliver an exceptional end-to-end delegate experience, including hotel and transportation recommendations, onsite support, and responsiveness to participant needs throughout their visit.
• Collaborate with Academy trainers, Market Area Managers, Customer Service, Sales, Product teams, and external partners to support training delivery and operational excellence.
• Analyze delegate feedback and training survey results, develop action plans, and implement continuous improvements to enhance satisfaction and training effectiveness.

What You Will Need

• 3-5 years of experience in automotive, OEM, retail, training, hospitality, or operations management environments.
• 2-3 years of experience supporting training programs, learning operations, or event coordination activities.
• Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook.
• Excellent communication, presentation, interpersonal, and stakeholder management skills.
• Strong analytical, organizational, and time management abilities with attention to detail.
• Ability to work independently, manage multiple priorities, and deliver a high level of customer service in a fast-paced environment.
• Experience maintaining premium customer experiences and building collaborative relationships with internal and external partners.

Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)

Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position".

As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job. Be part of an international, inclusive, and open-minded company Global Bonus Program based on company performance. You are never just a number. We take pride in taking care of our employees, doing everything we can to make sure that our teammates thrive both in and out of the office. Our employees receive a generous time off policy. We offer a discounted Luxury Vehicle Car Program. Employees also receive generous health care and retirement plans. Quarterly Chair Massages. Maternity/Paternity Leave. Complimentary lunch. And more!

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.