Senior Learning & Event Technology Specialist, Technology Experience & Community

Are you ready to be at the forefront of live event production and AV innovation working onsite across a vibrant, dynamic campus shaping the future of education? Join the Boston University Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group. We are seeking applicants with diverse skills and experience to provide best-in-class live event, classroom, and livestream support to our faculty, staff, and students.

Senior Learning & Event Technology Specialist – Events & Classrooms

We are seeking a qualified individual to join our Technology Experience & Community group as a Senior LETS Event Specialist on our AV live event and classroom support team.

This You will:

• Provide hands-on support for live, hybrid, and virtual events, including expert-level event production, sound reinforcement, and Zoom, Teams, and webinar delivery across all Boston University campuses.
• Deliver advanced audiovisual (AV) support for classrooms and event spaces, ensuring reliable technology operations and high-quality user experiences for faculty, staff, students, and guests.
• Advise management on emerging technologies.
• Test and verify new solutions.
• Serve on multiple service or project teams in roles such as Subject Matter Expert or Technical Lead.
• Interface with internal and external live event clients, university leadership, integrators, vendors, and partners across the BU community.
• Creating exceptional experiences for our clients and community is our highest priority!
• Please note: This is an onsite position and may require occasional evening, weekend, and/or holiday hours.

Required Skills

• 5+ years of progressively responsible experience with AV and live event technology in a client support role.
• Bachelor's degree required or master's preferred, or equivalent applicable experience.
• We welcome applicants with formal education and/or equivalent hands-on experience.
• Valid driver's license.
• Ability to lift moderately heavy equipment (up to 75 pounds).
• Ability to be on call during off hours.
• Awareness of ADA/Section 508 accessibility concepts for live events and classrooms.
• AVIXA CTS preferred

Technical Qualifications:

• Expert-level live event setup, operation, and teardown including full event productions, sound reinforcement, and client consultation, plus convention center or large-venue live production expertise.
• Advanced classroom AV support and configuration across a multi-building, city-like campus environment or similar large scale environment with break out spaces.
• Enterprise collaboration with IT, Facilities, internal partners such as Academic Affairs, and external partners.
• Zoom/Teams Webinars and Rooms: expert setup, configuration, advanced troubleshooting, and client training Livestreaming and encoding: OBS, vMix, Wirecast, hardware encoders, Kaltura, YouTube, Vimeo, Panopto, and multi-platform delivery.
• Hybrid and virtual event architecture, design, and execution Familiarity with enterprise management software. (e.g., Crestron XIO or Fusion)
• Working knowledge of digital signage solutions (e.g., Appspace) Experience with ticketing systems (e.g., ServiceNow).
• Demonstrated interest in leveraging AI tools, emerging technologies, and automation to continuously improve AV workflows and enhance operational effectiveness.

Boston University Offers an Excellent Benefits Package

• Time Off: Generous time off, paid intersession break, and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance: Competitive tuition assistance program for yourself and family members.
• Transportation: Discounted MBTA pass and additional commuting options.
• Wellness: Programs and classes at little or no cost, including workshops and personal counseling.
• Culture & Community: Access to discounts or free admission to various city art/cultural institutes around Boston.
• Public Service Loan Forgiveness. Pet Insurance.

Our Mission To provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community at Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff. IS&T invests in our staff's personal and professional growth.

We promote staff learning through lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges various events throughout the year, including nights at Lucky Strikes Boston, karaoke nights, BU hockey games, nights at Symphony Hall, pancake breakfasts, and department holiday lunches. If you require a reasonable accommodation to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Experience

• 5+ years of progressively responsible experience with AV and live event technology in a client support role.
• Bachelor's degree required or master's preferred, or equivalent applicable experience.
• We welcome applicants with formal education and/or equivalent hands-on experience.
• Valid driver's license.
• Ability to lift moderately heavy equipment (up to 75 pounds).
• Ability to be on call during off hours.
• Awareness of ADA/Section 508 accessibility concepts for live events and classrooms.
• AVIXA CTS preferred

Technical Qualifications:

• Expert-level live event setup, operation, and teardown including full event productions, sound reinforcement, and client consultation, plus convention center or large-venue live production expertise.
• Advanced classroom AV support and configuration across a multi-building, city-like campus environment or similar large scale environment with break out spaces.
• Enterprise collaboration with IT, Facilities, internal partners such as Academic Affairs, and external partners.
• Zoom/Teams Webinars and Rooms: expert setup, configuration, advanced troubleshooting, and client training Livestreaming and encoding: OBS, vMix, Wirecast, hardware encoders, Kaltura, YouTube, Vimeo, Panopto, and multi-platform delivery.
• Hybrid and virtual event architecture, design, and execution Familiarity with enterprise management software. (e.g., Crestron XIO or Fusion)
• Working knowledge of digital signage solutions (e.g., Appspace) Experience with ticketing systems (e.g., ServiceNow).
• Demonstrated interest in leveraging AI tools, emerging technologies, and automation to continuously improve AV workflows and enhance operational effectiveness.

Boston University Offers an Excellent Benefits Package

• Time Off: Generous time off, paid intersession break, and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance: Competitive tuition assistance program for yourself and family members.
• Transportation: Discounted MBTA pass and additional commuting options.
• Wellness: Programs and classes at little or no cost, including workshops and personal counseling.
• Culture & Community: Access to discounts or free admission to various city art/cultural institutes around Boston.
• Public Service Loan Forgiveness. Pet Insurance.

Our Mission To provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community at Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff. IS&T invests in our staff's personal and professional growth.

We promote staff learning through lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges various events throughout the year, including nights at Lucky Strikes Boston, karaoke nights, BU hockey games, nights at Symphony Hall, pancake breakfasts, and department holiday lunches. If you require a reasonable accommodation to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.