Quality Operations Manager

Quality Operations Manager

The Quality Operations Manager I provides operational, project management, analytic, and administrative leadership support for the Office of the Chief Quality Officer, Charleston Division. This role supports cross-functional quality and safety operations across Sterile Processing, Risk Management, Regulatory Affairs, Ethics, Infection Prevention, Patient Safety, and other CQO-led priorities.

Education

Bachelor's degree in healthcare administration, business administration, public health, nursing, health sciences, industrial engineering, or a related field required.

Master's degree in healthcare administration, business administration, public health, quality/safety, or related field preferred.

Experience

Two to five years of experience in healthcare operations, quality improvement, project management, sterile processing support, perioperative operations, infection prevention, regulatory readiness, patient safety, or a related field preferred.

Experience in an academic medical center, hospital operations, perioperative services, sterile processing, quality/safety, or regulatory environment preferred.

Certifications Preferred, Not Required

Lean Six Sigma, CPHQ, PMP, CRCST, CHL, CSPDT, CIS, or other relevant healthcare quality, project management, or sterile processing certification.

Knowledge, Skills, and Abilities

Strong project management skills with the ability to manage multiple priorities, deadlines, and stakeholders.

Ability to support operational improvement across diverse departments without requiring direct authority over those teams.

Working knowledge of healthcare quality, patient safety, regulatory readiness, performance improvement, and hospital operations.

Familiarity with sterile processing, perioperative workflows, infection prevention principles, high-level disinfection, instrument readiness, and regulatory expectations preferred.

Strong analytical skills, including ability to collect, organize, interpret, and present operational and quality data.

Excellent written and verbal communication skills, including ability to prepare executive summaries, SBARs, presentations, reports, and action plans.

Proficiency with Microsoft Office tools, especially Excel, PowerPoint, Word, Teams, and related reporting tools.

Ability to facilitate meetings, document decisions, track action items, and drive follow-through.

Ability to build trust with leaders, frontline staff, physicians, nurses, technicians, and administrative stakeholders.

Demonstrated ability to identify operational gaps, recommend practical solutions, and support sustainable process improvement.

Ability to function independently while keeping leadership informed of risks, barriers, and progress.

Physical Requirements

Mobility & Posture

Standing: Continuous

Sitting: Continuous

Walking: Continuous

Climbing stairs: Infrequent

Working indoors: Continuous

Working outdoors (temperature extremes): Infrequent

Working from elevated areas: Frequent

Working in confined/cramped spaces: Frequent

Kneeling: Infrequent

Bending at the waist: Continuous

Twisting at the waist: Frequent

Squatting: Frequent

Manual Dexterity & Strength

Pinching operations: Frequent

Gross motor use (fingers/hands): Continuous

Firm grasping (fingers/hands): Continuous

Fine manipulation (fingers/hands): Continuous

Reaching overhead: Frequent

Reaching in all directions: Continuous

Repetitive motion (hands/wrists/elbows/shoulders): Continuous

Full use of both legs: Continuous

Balance & coordination (lower extremities): Frequent

Lift/carry 50 lbs. unassisted: Infrequent

Lift/lower 50 lbs. from floor to 36": Infrequent

Lift up to 25 lbs. overhead: Infrequent

Exert up to 50 lbs. of force: Frequent

Examples:

Transfer 100 lb. non-ambulatory patient = 50 lbs. force

Push 400 lb. patient in wheelchair on carpet = 20 lbs. force

Push patient stretcher one-handed = 25 lbs. force

Vision & Sensory

Maintain corrected vision 20/40 (one or both eyes): Continuous

Recognize objects (near/far): Continuous

Color discrimination: Continuous

Depth perception: Continuous

Peripheral vision: Continuous

Hearing acuity (with correction): Continuous

Tactile sensory function: Continuous

Gross motor with fine motor coordination: Continuous

Olfactory (smell) function: Continuous

Respirator use qualification: Continuous

Work Environment & Conditions

Effective stress management: Continuous

Rotating shifts: Frequent

Overtime as required: Frequent

Latex-safe environment: Continuous

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.