Regional Access Director

Regional Access Director

Suncoast Hospice, a member of Empath Health is seeking a Regional Access Director to lead admissions and access operations across our comprehensive care network. This strategic leader is responsible for ensuring timely, compassionate, and seamless access to care while delivering an exceptional patient and family experience. The Regional Access Director will lead a high-performing interdisciplinary team, drive operational excellence, cultivate key healthcare partnerships, and implement best practices that support growth, quality outcomes, and Empath Health's mission of Full Life Care. This is an impactful leadership opportunity for a passionate healthcare professional who thrives on developing teams, improving patient access, and making a difference in the communities we serve.

Since 1977, Suncoast Hospice has been honored to serve our neighbors across Pinellas and Hillsborough counties with compassionate end-of-life care. As part of Empath Health, we help those living with advanced illness find comfort, dignity, and meaning, while supporting their families and caregivers with guidance and care every step of the way.

What You'll Do

• Lead, mentor, and develop a multidisciplinary admissions team, fostering a culture of accountability, engagement, service excellence, and continuous improvement.
• Ensure timely, seamless access to all Empath Health service lines while championing an exceptional patient and family experience across the care continuum.
• Drive key performance metrics including admissions conversion rates, customer experience outcomes, access responsiveness, compliance standards, and operational effectiveness.
• Partner with physicians, hospital systems, business development teams, and community providers to strengthen referral relationships and expand access to care.
• Develop and implement admissions best practices, policies, workflows, and process improvements that support regulatory compliance and organizational goals.
• Utilize data, financial insights, and performance trends to guide strategic decision-making, optimize resources, and support departmental and organizational growth.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Bachelor's degree in Nursing, Healthcare Administration, or a related field required;
• Current Registered Nurse (RN) license and valid CPR certification from the American Heart Association or American Red Cross.
• Minimum of seven years of nursing experience, preferably within hospice, palliative care, home health, or post-acute healthcare settings.
• At least three years of progressive leadership experience managing clinical, admissions, access, or care coordination teams.
• Strong knowledge of hospice operations, healthcare regulations, Medicare, Medicaid, insurance benefits, and patient access best practices.
• Proven ability to lead high-performing teams, build collaborative partnerships, analyze operational data, and drive measurable results in a fast-paced healthcare environment.

What You'll Find at Empath Health Unified in empathy, we serve our communities through extraordinary Full Life Care for All. Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life. At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.