Account Manager

Account Manager

We're hiring an Account Manager based in Atlanta, GA to manage & operate CAI's contingent workforce MSP program. This successful professional will drive MSP program adoption, support MSP implementation and ongoing management.

We are seeking a motivated and experienced Account Manager to join our IT team. This position will be full-time, hybrid, and is a permanent salaried position.

What You'll Do

• Build relationships with City of Atlanta agencies, program stakeholders, and supplier partners to drive adoption of CAI's contingent workforce program
• Leverage existing public sector and contingent workforce experience to develop new business opportunities and expand program utilization
• Position CAI's MSP contract as a strategic workforce solution for City departments and stakeholders
• Serve as the primary point of contact for client stakeholders, building and maintaining strong executive-level relationships
• Support implementation and transition activities, including supplier onboarding, process alignment, and program launch
• Manage ongoing contingent workforce program operations and delivery following implementation
• Ensure timely fulfillment of workforce requirements with a strong focus on IT labor categories
• Track and manage program performance, including KPIs, SLAs, reporting, and continuous improvement initiatives
• Facilitate Vendor Management System (VMS) training and adoption for client and supplier stakeholders
• Partner with recruiting, sourcing, and staffing teams to build scalable talent pipelines across multiple labor categories
• Prepare and deliver executive business reviews, program updates, and strategic recommendations
• Support change management activities and drive successful stakeholder engagement throughout the program lifecycle.
• Identify opportunities for account growth, increased utilization, and expanded workforce solutions
• Maintain regular onsite presence for client meetings, relationship management, and business development activities throughout the Atlanta market

What You'll Need

• Experience managing or supporting Contingent Workforce Managed Services Programs (MSP)
• Strong experience with IT staffing delivery and workforce management
• Knowledge of contingent workforce strategies, Time and Materials (T&M) engagements, and workforce program operations
• Experience working with Vendor Management Systems (VMS)
• Proven ability to build relationships, influence stakeholders, and develop new business opportunities
• Strong client-facing communication, presentation, and relationship management skills
• Experience managing program performance using KPIs, SLAs, reporting, and continuous improvement methodologies
• Ability to collaborate effectively with recruiting teams, suppliers, and client stakeholders
• Experience supporting workforce program implementations, onboarding activities, and operational transitions
• Understanding of public sector, government, municipal, or enterprise workforce environments
• Experience supporting multiple labor categories, including IT, professional, administrative, engineering, healthcare, or related disciplines
• Knowledge of procurement processes and contract utilization strategies
• Strong organizational, problem-solving, and project management skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Must be local to Atlanta, Georgia and able to attend onsite meetings regularly
• Bachelor's degree in Business, Marketing, Human Resources, or a related field, or equivalent combination of education and experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$85,000 - $95,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.