Home Care Operations Manager

Benefits:

• Exceptional support team
• Fun, supportive, and safe working environment
• Rewards and recognition programs
• Comprehensive paid training
• Competitive salary
• Flexible schedule

Embrace Your Role as a Leader at FirstLight® Home Care: Where Compassion Meets Professionalism!
Are you a highly organized, proactive, and detail-driven professional who enjoys creating structure and improving the way things work? FirstLight® Home Care of McKinney is a growing home care agency seeking an experienced Operations Manager to help strengthen and organize our day-to-day operations.


We are looking for someone who can do more than manage a task list. The ideal candidate is process-minded, takes initiative, follows through, and can help develop the systems, procedures, and organization needed to support a growing agency. Experience in home care or senior care operations is strongly preferred.

At FirstLight® Home Care, we go beyond providing care; our mission is to help seniors and adults maintain their independence, dignity, and quality of life in the comfort of home. Behind exceptional care are strong systems, accurate documentation, organized processes, and a team that works together effectively. The Operations Manager will play an important role in helping us build and maintain that foundation.

Why Join FirstLight® Home Care:

• Opportunity to Make an Impact: Join a growing agency where your ideas, organization, and experience can directly influence how our operations are structured and improved.
• Meaningful Work: Your work behind the scenes helps ensure our clients receive dependable care and our caregivers have the support and resources they need.
• Professional Growth: As our agency grows, there will be opportunities to take on additional responsibility and grow within the organization.

Job Summary
The Operations Manager is responsible for supporting and improving the day-to-day operations of the agency to

• Develop, document, and maintain Standard Operating Procedures (SOPs) and operational workflows;
• Create structure and consistency across recurring office and administrative functions;
• Organize and maintain accurate client and caregiver files;
• Coordinate client and caregiver onboarding processes;
• Monitor documentation, credentials, training, and other compliance requirements;
• Support scheduling, payroll, billing, and other operational processes;
• Assist with documentation and administrative requirements related to long-term care insurance, VA-authorized care, Medicaid/waiver programs, and private-pay services, as applicable;
• Identify operational gaps and implement practical solutions that improve efficiency;
• Help ensure the agency's day-to-day operations run smoothly as the organization continues to grow.

Responsibilities

• Organizes and supports the Agency’s day-to-day operations, helping ensure processes are efficient, consistent, and well-structured.
• Develops, documents, and maintains SOPs, checklists, workflows, and internal processes to improve efficiency and consistency.
• Identifies operational gaps or inefficient processes and works with agency leadership to develop and implement practical solutions.
• Maintains organized and compliant client and caregiver files, including required documentation, credentials, training records, authorizations, and expiration tracking.
• Coordinates new client setup and caregiver onboarding, ensuring required documentation, background checks, training, credentials, and system setup are completed.
• Supports documentation and administrative requirements for long-term care insurance, Medicaid/waiver programs, VA-authorized care, and other payer sources, as applicable.
• Utilizes WellSky Personal Care (formerly ClearCare) to maintain accurate client, caregiver, scheduling, and service information.
• Utilizes Viventium and other agency systems to support employee onboarding, payroll processes, and personnel records.
• Supports caregiver scheduling and service coordination as needed to help ensure reliable coverage and continuity of care.
• Reviews payroll, billing, and operational information for accuracy and follows up on discrepancies or outstanding items.
• Tracks recurring administrative and compliance requirements and ensures important deadlines and follow-up items are completed.
• Communicates professionally with clients, families, caregivers, vendors, insurance companies, and other partners while maintaining confidentiality.
• All other duties as assigned.

Qualifications

• High School Diploma required; College Degree preferred.
• Previous experience in home care, senior care, healthcare operations, care coordination, staffing, or a related field strongly preferred.
• Experience with WellSky Personal Care/ClearCare strongly preferred; experience with Viventium or a similar payroll/HRIS platform is a plus.
• Knowledge of client and caregiver file management, onboarding, scheduling, and home care documentation requirements preferred.
• Experience with long-term care insurance, Medicaid/waiver programs, VA-authorized care, or other home care payer sources is a strong plus.
• Experience developing SOPs, workflows, checklists, or improving operational processes preferred.
• Strong organizational and problem-solving skills with excellent attention to detail and the ability to manage multiple priorities independently.
• Strong written and verbal communication skills with the ability to professionally communicate with clients, families, caregivers, and team members.
• Ability to learn and navigate multiple software platforms while maintaining confidentiality of client and employee information.
• Possess and maintain a valid driver's license and valid auto insurance.

This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.