This is a remote role and can be performed anywhere in the United States.
Are you looking to make a measurable impact? As a Cisco Customer Experience Customer Success Technical Leader (Technical Account Manager : Splunk ES), you will serve as a pivotal partner to our most important customers. You will bring strategic technical mentorship to the global stage, helping customers optimize their Splunk environment while simultaneously acting as the "voice of the customer" to influence our product roadmap.
You are a self-motivated expert who thrives in evolving environments, passionate about guiding customers through their journey to unlock the full potential of Splunk.
Strategic Adoption: Lead long-term engagements through consistent touchpoints, strategic guidance, and the development of comprehensive customer success plans.
Technical Excellence: Provide high-quality guidance on use-case development, configuration, and optimization, focusing on Enterprise Security (ES) and security applications like Splunk User Behavior Analytics (UBA).
Problem Solving: Tackle complex technical challenges, proactively identifying and resolving issues before they impact the customer.
Collaboration: Work cross-functionally with Customer Success Managers, Sales Engineers, and the broader Splunk ecosystem to ensure a unified customer experience.
Operational Scale: Contribute to the creation of standard processes and procedures to drive service excellence and automate key functions.
Advocacy: Represent customer needs internally, ensuring their feedback directly informs our product innovation.
Splunk Proficiency: Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development.
Trusted Advisor: Ability to build deep partnerships, manage complex negotiations, and resolve conflicts with grace.
Splunk Architect Certification
Core Skills: Strong command of Search Processing Language (SPL); experience developing and optimizing correlation and risk-based alerting rules.
Security Frameworks: Expertise in Assets and Identities, Threat Intelligence, Notable Events, Adaptive Response, and Risk-based Analytics.
Data Management: Understanding of the Common Information Model (CIM) and experience with data onboarding, including forwarding architecture and technical add-ons.
Cybersecurity Domain: Solid foundation in security operations, forensics, threat hunting, insider threats, and compliance.
Infrastructure: Understanding of enterprise architecture across on-premise and Cloud environments (AWS, Azure, GCP).
Travel: Up to 20% travel may be required for customer-facing activities.
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Customer Experience Customer Success Technical Leader • Durham, NC, United States
At The Blood Connection, every role plays a part in saving lives.Join our team and help make an impact in your community today!.As part of the Donor Resources Department, the Account Manager is res... Show more
Quotation Specialist - Special Dept.Considering applicants who reside in the following states: AL, AZ, AR, CA, CO, DE, FL, GA, IL, IN, KS, KY, MD, MA, MI, MS, MO, NV, NH, NJ, NC, OH, OK, PA, RI, SC... Show more
We inspire purpose-filled living that brings joy to the modern home.With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.Canada, we achieve together,... Show more
Earn up to $400/week, depending on the number and type of studies you complete.Share honest feedback on products and services from independent brands.Assignments include short online surveys (10–20... Show more
At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet.We put our mission into practice, helping the world sustainably move, improve, and enjoy... Show more
Description and RequirementsAbout Our TeamLenovo's Intelligent Devices Group (IDG) AI Ecosystem Team is seeking a Director, AI Experience Engineering As Director, AI Experience Engineering, you wil... Show more
Job Opportunity at The Peak of Good Living.Not only is the town "The Peak of Good Living", but it's also a great place to work! We strive to "reach the peak" of being an employer of choice by provi... Show more
You will lead the strategy, planning, and delivery of high-impact marketing experiences, content, products, services, and solutions that drive engagement, revenue, and customer value across global ... Show more
Citizens and those authorized to work in the U.Tax Terms: W2, 1099 Corp-Corp or 3rd Parties: Yes.The Program Test Manager role is a dedicated resource tasked with the overall responsibility of the ... Show more
Construction Change Management Lead.Zachry Group is seeking a Construction Change Management Lead for our industrial projects to manage the cost and recovery of extra work/transfer of scope caused ... Show more
Trial Success ManagerMotive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.For the first time ever, safety, operations, an... Show more
Reports to: General Manager (GM) / Assistant Manager (AM).Assist the GM and AM in implementing strategies to attract and keep members based on our Excel Core Values.Help train new Team Players and ... Show more
Roxboro, North Carolina, United States.About the Job Quality Director.This position is responsible for the organization's risk management activities, which include the investigation and management ... Show more
We are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia.At Quality Equipment, we ... Show more
As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts.Strong ... Show more
Director, Customer Acquisition.We believe Running Changes Everything.If you believe that, too, we want to talk.With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest runn... Show more
The Director, Operational Excellence is responsible for driving continuous improvement initiatives and promoting Lean Sigma methodologies across the manufacturing facility.This role leads the imple... Show more
Playa Bowls is New Jersey's Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, exci... Show more
Senior Customer Success Manager.As the leader in transit technology, Clever Devices, (Hitachi Rail CD U.Our goal is to be the leading provider of exciting technology that improves the quality of mo... Show more
Pharmacy Director - Roxboro, NC 27573.Active license by the North Carolina Board of Pharmacy.Hospital-based clinical pharmacy experience.Basic Life Support (BLS) and Advanced Cardiovascular Life Su... Show more
