Talent.com
Tops Friendly Markets
Full-Time Assistant Customer Service Manager Store #460Tops Friendly Markets • Rochester, NY, US
Full-Time Assistant Customer Service Manager Store #460

Full-Time Assistant Customer Service Manager Store #460

Tops Friendly Markets • Rochester, NY, US
9 days ago
Job type
  • Full-time
Job description

Pay Rate Starting at: Level $18.50/ hr Rates of pay are determined by previous experience and labor contract seniority.

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Assistant Customer Service Manager (ACSM) is responsible for giving the customer a great lasting impression of the store. The ACSM is responsible for assisting the CSM as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Effectively trains, coaches, and mentors associates.
  • Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible
  • Controls store shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures.
  • Assists in writing of the schedule weekly for front-end associates and maintains proper staffing.
  • Makes certain that associates are properly informed and trained about all promotions and fundraisers.
  • Ensures that merchandise returns are fulfilled throughout the day
  • Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
  • Maintains a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
  • Finish and retain reports/ logs needed for store audit and state inspection
  • Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
  • Maintains supplies for front-end, places orders when needed and keeps inventory
  • Performs special store level tasks/projects as assigned by the store manager

MINIMUM QUALIFICATIONS

Must be 18 years of age

EDUCATION AND EXPERIENCE

  • Ability to read, write, and perform basic math functions
  • Possess basic computer skills
  • Possess strong communication skills

PHYSICAL REQUIREMENTS

EQUIPMENT USED

Operation of the following

  • Cash register
  • Telephone system
  • Scanner
  • Scale
  • Ladder (must be at least 18 years of age)

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.

Create a job alert for this search

Full-Time Assistant Customer Service Manager Store #460 • Rochester, NY, US

Similar jobs

Assistant Food Service Manager

Byrne DairyGeneseo, NY, United States
Full-time

Assistant Food Service Manager - Full Time.Scoop Up Success with Byrne Dairy & Deli: Where Fresh Opportunities Are Always on the Menu!.Byrne Dairy & Deli a local growing, family-owned company is ac... Show more

 • Promoted

Store Customer Service Specialist

Sherwin-WilliamsRochester, NY, United States
Full-time

This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S... Show more

 • Promoted

Assistant Store Manager - Store

Dollar Express StoresRochester, NY, United States
Full-time

Dollar Express Job Opportunity.Dollar Express is the newest entrant in the dollar store segment of the retail industry.Headquartered in Charlotte, North Carolina, Dollar Express operates 330 Stores... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausNorth Gates, NY, US
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Assistant Store Manager

Citi TrendsRochester, NY, United States
Full-time

Citi Trends is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices.We are growing and investing ... Show more

 • Promoted

Retail Sales Associate Full Time

PetSmartGeneseo, NY, US
Full-time +1

PetSmart does Anything for Pets – JOIN OUR TEAM!.Retail Sales Associate Full Time.Our associates are the heart of Team PetSmart.Together, we're building the best team in retail through our values-b... Show more

 • Promoted

Customer Service Assistant

Alphabe InsightRochester, NY, United States
Full-time

At Elevare Branding, we believe in the power of strategic communication and meaningful brand experiences.We partner with businesses to elevate their presence through thoughtful advertising, creativ... Show more

 • Promoted

Assistant Store Manager

SBH Health SystemRochester, NY, United States
Full-time

Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining bran... Show more

 • Promoted

00725 Assistant Store Manager

Sally Beauty HoldingsRochester, NY, United States
Full-time

Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining bran... Show more

 • Promoted

ASSISTANT MANAGER

Dairy QueenHenrietta, NY, United States
Full-time

Management Position At Dairy Queen.We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and deli... Show more

 • Promoted

Temporary Assistant Manager - Sales

Lumber LiquidatorsRochester, NY, United States
Full-time

Temporary Assistant Store Manager Sales (ASM2).The temporary Assistant Store Manager - Sales (ASM2) at LL Flooring will assist the store in its liquidation process and is responsible for sales supp... Show more

 • Promoted

Store Manager

SafeliteRochester, NY, United States
Full-time

Does this position interest you? You should apply even if you don't match every single requirement! We're known as an auto glass company.That's the focus of what we do.But beyond the glass, we're ... Show more

 • Promoted

Assistant Store Manager

Insomnia CookiesRochester, NY, United States
Full-time

Assistant Bakery Operations Manager.The Assistant Bakery Operations Manager (ABOM) is a leadership pipeline role designed to develop the next generation of Bakery Operations Managers.ABOMs are expe... Show more

 • Promoted

Price Rite - Assistant Store Manager (PRRC) Salary Range $21.00 - $31.50/hr

Price RiteRochester, NY, United States
Full-time

Location: Rochester, NY (PriceRite of Rochester).Job Description: At Price Rite, our purpose is "to care deeply about people, helping them to eat well and be happy"! We want everything you do as a ... Show more

 • Promoted

Customer Experience Manager

QuidelOrthoRochester, NY, United States
Full-time

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecula... Show more

 • Promoted

Automotive Assistant & Service Managers

Mavis Tires & Brakes at Discount PricesGeneseo, NY, United States
Full-time

Geneseo, NY, USA Hourly 40000-65000 per year Full TimeMavis Tires & Brakes at Discount Prices - Automotive Assistant & Service ManagersPut your career into high gear with Mavis Tires & ... Show more

 • Promoted

Customer Service - Work from Home $45 per hour

GL1North Gates, New York
$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Assistant Store Manager

Boot BarnRochester, NY, United States
Full-time

The Assistant Store Manager is an essential part of the store leadership team and is responsible for collaborating with the Store Manager to cultivate and maintain an environment that supports the ... Show more

 • Promoted

Assistant Manager

PopeyesRochester, NY, United States
Full-time

Opening for an Assistant Manager Role.Are you looking for a fun, dynamic work environment where you can lead a motivated team and grow your management skills? Do you enjoy working in a fast-paced, ... Show more

 • Promoted

Automotive Assistant & Service Managers

MAVIS TIRE SUPPLYRochester, NY, United States
Full-time

Mavis Tires & Brakes at Discount Prices - Automotive Assistant & Service ManagersPut your career into high gear with Mavis Tires & Brakes at Discount Prices! We're looking for full-time... Show more