Program Director

Program Director

The Program Director will oversee budgets, resources, timelines, and vendor relationships while driving alignment between business objectives and technical execution. They will serve as a senior liaison to stakeholders, champion best practices in program governance, and ensure that all program outcomes meet quality and performance expectations. Must be in the Chandler, AZ or Santa Clara, CA area to support customers.

Responsibilities:

Act as the client's advocate inside of Compucom and own the overall Profit & Loss (revenue through Margin), growth within account base, and Gross Margin Dollars for client(s).

Build trusted senior customer relationships based on mutual respect for the customer's business and how Compucom can support their business and IT objectives.

Provide delivery oversite related to the day-to-day operations of customer relationship teams that are focused on providing customers with support, guidance, and knowledge resources to boost renewals and strive for zero churn.

Through coaching, mentoring and guiding: Lead the planning process for incremental growth alongside sales, product development, and other customer facing functions.

Responsible for client revenue forecasting in collaboration with delivery and program management based on actual sales volume, client information (such as new app releases and end-user additions), and forecasting trends (prior volume, seasonality, etc.).

Manage a team to include providing leadership, addressing discipline issues, hiring and terminations, administrative duties, and training for continuous improvement.

Leadership Ability to work independently and direct in a matrix team environment.

Skills & Qualifications:

Bachelor's degree in Business Management or related field.

8+ years of related experience with a focus on business strategy with 5+ of those years working for a Managed Services Organization

Financial acumen: 5+ years' experience forecasting managed services environment, building a yearly budgets and Actively Managing the Profit and Loss of assigned account(s)

Budget Controls-Managing a significant piece of the overall expenditures the function spends to promote CompuCom and the products it sells.

Excellent problem solving, organizational, and analytical skills.

Ability to influence senior leaders and demonstrated success in maintaining perspective and focusing on key priorities.

Proven experience as a leader with an understanding of how to deliver both personal and team goals.

Strong interpersonal skills and emotional intelligence.

Capacity to work independently or as part of a team with a "roll up your sleeves" approach.

Proven ability as thought leader who is creative and innovative in identifying solutions and persuading others to a course of action

Excellent delivery skills with relevant IT/Product categories with experience in assisting sales

Strong strategic and tactical account management skills

Excellent communicator

Strong initiative, leadership skills and work ethic

Strong attention to detail

Core Competencies:

Operational Efficiency-Consistently review, identify, and implement changes that maintain our commitment to be both operationally and financially efficient.

Budget Controls-Managing a significant piece of the overall expenditures the function spends to promote CompuCom and the products it sells.

Creative Business Development-Develop unique ways to grow the business with your customer and provide solutions to financial, economic or environmental challenges.

Business Planning/Project Management-Develop and manage complex business plans, while executing specific financial and SLA targets.

Industry Acumen-Engage your customer, as well as the broader industry, to identify and utilize solutions with the focus on generating and/or retaining business.

Strong Customer Relationships-Manage all aspects of the customer relationship, whether directly or indirectly, while promoting the CompuCom brand and its strategy.

Demonstrate experience with and knowledge of data center activities required.

Own end-to-end governance and oversight of Physical Touch service delivery

Oversee large-scale, geographically distributed delivery teams

Maintain strong financial discipline across the account

Ensure compliance with customer security, asset, and safety requirements

Partner with sales and corporate leadership to identify incremental growth opportunities

Wage Range: The annual starting salary for this position is between $112,500 - $150,000 per annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Other Compensation: This position is also eligible for incentive compensation in accordance with the terms of the applicable Company plan.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date: This posting is anticipated to remain open until October 10 th 2026

Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE'S WORKERS' COMPENSATION LAW. #LI-DS1

On-Camera Video Interview Notice: Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.